Alyson Shultis
Clarskville
Summary
Motivated professional with talent for coordinating guest services. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination, and customer support. Highly organized, detail-oriented and thrives in fast-paced, intense environment.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Kansas City Skin & Cancer Center
Kansas City
08.2022 - 10.2022
- Managed appointment scheduling and ensured accurate record keeping for patient visits.
- Facilitated payment processing and billing inquiries for seamless transactions.
- Provided guest check-in assistance to enhance patient experience and satisfaction.
- Resolved customer complaints promptly, ensuring positive outcomes for patients.
- Maintained front desk organization, supporting efficient operations and service delivery.
- Monitored waiting area to ensure a comfortable environment for patients and visitors.
- Collaborated with medical staff to ensure timely patient updates and communication.
- Handled confidential patient information with care and adhered to privacy regulations.
- Processed patient paperwork accurately to minimize errors and delays.
Insurance Agent
Farmers Insurance - Chris Castanza
Belton
02.2022 - 07.2022
- Developed strong client relationships through regular follow-ups and personalized service offerings.
- Evaluated risks associated with client policies, providing tailored recommendations for coverage adjustments.
- Facilitated policy sales and renewals, increasing overall client portfolio value.
- Participated in team meetings to discuss market trends and develop strategic sales initiatives.
- Drafted and submitted all required documentation for insurance applications and policy changes efficiently.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
Manager
Le Cafe Bleu
Blue Springs
08.2020 - 02.2022
- Supervised day-to-day operations in the cafe to ensure efficiency and quality standards were met.
- Took inventory of supplies and equipment and placed new orders to maintain stock levels.
- Reconciled daily sales each shift, counting register drawers and resolving discrepancies.
- Ensured all work areas were kept clean and hygienic according to health regulations.
- Monitored food quality regularly to ensure it was up to required standards.
- Established relationships with local businesses or organizations that could refer customers to the cafe.
- Recruited, trained, managed and evaluated cafe staff performance.
Education
Medical Billing & Coding - Healthcare
Penn Foster Career School
Scranton, PA07-2025
High School Diploma -
Blue Springs South High School
Blue Springs08-2016
Skills
- Medical billing
- Patient documentation
- Customer service
- Team collaboration
- Regulatory compliance
- Insurance processing
- Time management
- Administrative skills
Certification
Certified Billing and Coding Specialist
Timeline
Front Desk Agent
Kansas City Skin & Cancer Center
08.2022 - 10.2022
Insurance Agent
Farmers Insurance - Chris Castanza
02.2022 - 07.2022
Manager
Le Cafe Bleu
08.2020 - 02.2022
Medical Billing & Coding - Healthcare
Penn Foster Career School
High School Diploma -
Blue Springs South High School