Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alyssa Smith

Ooltewah

Summary

Dynamic Certified Pharmacy Technician with extensive experience at Erlanger Hospital, excelling in medication dispensing and IV compouding. Proven ability to enhance patient care through effective communication and problem-solving skills. Committed to maintaining compliance with HIPAA regulations while fostering team collaboration to streamline pharmacy operations and improve service quality.

Pharmacy professional with comprehensive expertise in medication management and patient interaction. Adept at maintaining precise medication records, compounding medications, and supporting pharmacists in daily operations. Known for team collaboration and adaptability in dynamic environments, ensuring optimal patient care and workflow efficiency.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Certified Pharmacy Technician

Erlanger Hospital
07.2024 - Current
  • Assisted pharmacists in preparing and dispensing medications accurately.
  • Maintained organized and clean workspaces to ensure compliance with safety standards.
  • Learned medication inventory management procedures to support efficient stock control.
  • Collaborated with team members to streamline workflow processes within the pharmacy.
  • Knowledge of EPIC systems
  • Omnicell refills
  • Non-sterile compounding
  • Sterile IV compounding

Certified Pharmacy Technician

Walmart
02.2023 - 07.2025
  • Provided customer service by answering inquiries and assisting with prescription drop-offs.
  • Gained proficiency in using pharmacy software for prescription management and record-keeping.
  • Engaged in continuous learning to stay updated on pharmaceutical regulations and best practices.
  • Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
  • Increased customer satisfaction by delivering friendly, personalized service during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Maintained accurate inventory levels for efficient pharmacy operations and cost control.
  • Collected co-payments or full payments from customers.

Pharmacy Technician

Walgreen's Pharmacy
10.2022 - 04.2023
  • Assisted pharmacists in verifying prescriptions for accuracy and compliance with regulations.
  • Managed inventory levels, ensuring availability of medications and supplies through systematic restocking.
  • Educated patients on medication usage, side effects, and potential interactions to promote adherence.
  • Processed prescription orders using pharmacy management software, maintaining accurate patient records.
  • Collaborated with healthcare professionals to resolve discrepancies and optimize medication therapy outcomes.
  • Trained new pharmacy staff on operational procedures and best practices for customer service excellence.
  • Implemented process improvements that reduced wait times for prescription fulfillment while enhancing service quality.
  • Oversaw daily operations in the pharmacy, ensuring adherence to safety protocols and quality standards.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.

Education

High School Diploma -

Penn Foster Career School
Scranton, PA
07-2017

Skills

  • Data entry
  • Attention to detail
  • Problem-solving skills
  • Customer service
  • Non-sterile compounding
  • IV compounding
  • HIPAA regulations
  • Medication dispensing
  • Team collaboration
  • Filling prescriptions
  • Manual and automated medication dispensing
  • Drug storage procedures
  • Patient confidentiality
  • Aseptic techniques
  • Inventory management
  • Time management
  • Empathy and patience
  • Multitasking and organization

Certification

  • CPhT - Certified Pharmacy Technician
  • sterile IV compounding licensed

Timeline

Certified Pharmacy Technician

Erlanger Hospital
07.2024 - Current

Certified Pharmacy Technician

Walmart
02.2023 - 07.2025

Pharmacy Technician

Walgreen's Pharmacy
10.2022 - 04.2023

High School Diploma -

Penn Foster Career School

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Alyssa Smith