Alyssa Goss
Chattanooga
Summary
Dedicated professional in hospitality and customer service with a proven track record in diverse settings. Skilled in adapting to dynamic challenges and providing exceptional service. Eager to apply experience and capabilities to enhance organizational performance. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills.
Overview
19
19
years of professional experience
Work History
Assistant General Manager & Catering Manager
Il Primo
Ooltewah
11.2022 - Current
- Managed catering operations and logistics for diverse events at Il Primo.
- Coordinated with clients to customize menus and ensure satisfaction.
- Planned event timelines and ensured timely execution of services.
- Supervised servers during catered events to ensure high standards of service were met.
- Negotiated catering contracts with clients to establish competitive pricing and secure event bookings.
- Created promotional materials and catering menus for food and beverage services to enhance restaurant visibility.
- Developed promotional materials to boost restaurant visibility and engagement.
- Developed marketing plans to promote products or services offered by the company. I made catering menus for both food and beverage services our restaurant provides. Developed and maintained relationships with suppliers, vendors, and community partners. This includes communicating with venues, like Howe Farms and taking lunches and catering menus to promote company offerings.
- Oversaw daily store operations, scheduling and supervising staff to maintain service standards.
- Coordinated staff schedules to optimize labor efficiency and service quality.
- Trained new employees on company policies and customer service standards.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Developed training materials to enhance team performance and engagement.
- Collaborated with management to improve customer satisfaction initiatives.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Oversaw inventory management and ordering processes for restaurant supplies. Liquor and wine inventory.
- Helped team develop specialized projects, events and promotions.
- Executed administrative tasks including filing paperwork and preparing documents.
- Communicated regularly with suppliers regarding product delivery timelines, pricing information.
Office Manager
Mall Jump
Chattanooga
03.2011 - 12.2021
- Managed accounts payable and receivable processes efficiently.
- Processed payroll for employees on a bi-weekly basis.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Coded and entered daily invoices with in-house accounting software.
- Maintained filing systems for documents, records, and correspondence.
- Facilitated communication between departments to support collaborative efforts.
- Provided training to new hires on office policies and procedures.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Coordinated with auditors during annual financial audits seamlessly.
- Performed basic accounting, payroll and bookkeeping services to manage business operations.
Lead Trainer, FOH Manager
Southern Star Restaurant
Chattanooga
04.2007 - 11.2010
- Supervised front-of-house operations, fostering an environment for exceptional guest experiences.
- Trained staff on service standards and best practices, enhancing customer interactions.
- Resolved customer complaints promptly to enhance satisfaction and loyalty.
- Managed inventory for dining supplies and beverage stock, ensuring optimal stock levels.
Education
Associate of Arts - Fine Arts
Chattanooga State Community College
Chattanooga, TN12-2022
Skills
- Catering management
- Event planning
- Inventory management
- Inventory control
- Vendor relationship management
- Operational efficiency
- Marketing coordination
- Customer service
- Customer relationship management
- Staff management
- Employee scheduling
- Staff training
- Team leadership
- Team leadership expertise
- Leadership strength
- Conflict resolution
- Employee relations
- Time management
- Multitasking Abilities
- Schedule management
- Self motivation
- Communication skills
- PROBLEM SOLVING
- Organizational skills
Timeline
Assistant General Manager & Catering Manager
Il Primo
11.2022 - Current
Office Manager
Mall Jump
03.2011 - 12.2021
Lead Trainer, FOH Manager
Southern Star Restaurant
04.2007 - 11.2010
Associate of Arts - Fine Arts
Chattanooga State Community College