Alyssa Jensen
Chattanooga
Summary
Dynamic finance professional with extensive expertise in commission analysis and financial reporting, recognized for a strong ability to drive process improvements and ensure compliance in high-stakes environments. Demonstrated success in fostering collaborative, cross-departmental teamwork while adapting to evolving business needs. Proficient in data analysis and strategic planning, with a proven aptitude for problem-solving and a commitment to continuous learning. Thrives in fast-paced settings, consistently delivering results through self-motivation and a proactive approach.
Overview
12
12
years of professional experience
Work History
Senior Commissions Analyst
HealthPlanOne
Remote
08.2023 - 02.2025
- Personally developed and oversaw implementation of a new carrier audit and reconciliation process
- Streamlined communication channels between various stakeholders involved in the commissions process, fostering a collaborative environment.
- Conducted in-depth audits of commission calculations to uphold financial integrity and transparency.
- Assisted in preparation of presentations, data tables and other documents for investor meetings.
Data Research Analyst
eHealth Insurance
Salt Lake City, Utah
07.2020 - 08.2023
- Assisted in the launch of a new commission audit team.
- Developed the internal auditing process for disputing carrier payment discrepancies.
- Audited all books of business including cancellations and AOR disputes to discover discrepancies in the payable accounts. Personally recovered 1 million+ in revenue within the first two years.
- Developed carrier audit partnerships with Centene, Cigna, UHC, Humana, Anthem and Aetna
- Trained department new hires on the policies and procedures of our program
Front Desk and Salon Manager
Rooted Aveda Salon & Spa
Draper, UT
12.2018 - 07.2020
- Implemented new metrics for measuring salon and individual employee success, restructured salon procedures to streamline operations.
- Assisted salon owner in management of business operations by maintaining records and files, performing daily administrative responsibilities, and assigning staff schedules and duties.
- Managed inventory by updating sales and stock reports and ordering product for internal use and retail sale.
- Oversaw all front desk operations, while communicating and assisting clients via phone, email, and in person.
- (02/2019)
Customer Service Representative/Office Assistant
Lashbrook Designs
Draper, UT
08.2013 - 12.2018
- Prepared reports and communication for senior management, sales teams and clients on a daily basis.
- Effectively maintained a customer portfolio of over 2,000 accounts.
- Performed the day-to-day duties of an office administrator to keep the office running smoothly. Received promotion to assist in the development of a new department from initial conception to full operational status and managed the department thereafter.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Department Head (11/2013-12/2018)
Education
Bachelor of Science - Software engineering
SLCC
Salt Lake City, UT06-2027
High School Diploma - undefined
Alta High School
Sandy, UT01-2012
Skills
- Leadership experience
- Extensive knowledge of MS suite and QuickBooks
- Effective communication skills
- Strong problem solving abilities
- Analytical mindset
- Fast learner
Timeline
Senior Commissions Analyst
HealthPlanOne
08.2023 - 02.2025
Data Research Analyst
eHealth Insurance
07.2020 - 08.2023
Front Desk and Salon Manager
Rooted Aveda Salon & Spa
12.2018 - 07.2020
Customer Service Representative/Office Assistant
Lashbrook Designs
08.2013 - 12.2018
High School Diploma - undefined
Alta High School
Bachelor of Science - Software engineering
SLCC