Job Search Status
Not actively lookingDesired Job Title
Senior social services director Social Services DirectorWork Type
Full TimePart TimeConsultingLocation Preference
On-SiteHybridRemoteLocation: Knoxville, TN
Open to relocation: Yes
Alyssa Johnson
Knoxville
Work Preference
Summary
Conscientious Social Services Director promoting extensive career meeting with community members to understand local needs. Smart employee with expertise overseeing programs and managing budgets. Ready for new position that involves successfully handling various tasks in fast-paced settings.
Overview
2
2
years of post-secondary education
24
24
years of professional experience
Work History
Senior social services director
Norris Post Acute Care
Andersonville
03.2025 - Current
- Developed and implemented a comprehensive strategic plan for the social services department.
- Developed and implemented social service programs for diverse resident needs.
- Trained and supervised social services team members on best practices.
- Provided leadership in developing policies, procedures, and protocols for social service programs.
- Coordinated with healthcare staff to ensure comprehensive patient care plans.
- Conducted assessments of client needs and developed plans for providing appropriate services.
- Advocated for resident rights and addressed concerns promptly.
- Facilitated meetings between clients and families and other professionals involved in their care.
- Provided guidance and support to staff members in resolving complex cases.
- Managed case files and documentation for resident assessments and services.
- Collaborated with community organizations to enhance support services available.
- Coordinated with other departments to ensure efficient delivery of services.
- Conducted regular meetings to review service delivery and improve processes.
- Monitored program activities to ensure compliance with applicable laws and regulations.
- Ensured compliance with state regulations in all social service operations.
- Provided direct service and support by handling referrals for advocacy issues or resolving complaints.
- Served as a liaison between clients, staff members, and external agencies.
Social Services Director
Calhoun Health Care Center
Calhoun
06.2020 - 06.2024
- Managed daily operations of social services programs at Calhoun Health Care Center, ensuring alignment with client care standards.
- Developed and implemented policies to enhance client care and support services.
- Facilitated multidisciplinary team meetings to enhance collaboration and optimize comprehensive service delivery.
- Trained and supervised staff on best practices for client engagement and support.
- Conducted assessments to identify client needs and appropriate interventions.
- Advocated for patient rights and facilitated access to necessary services and resources.
- Coordinated with other departments to ensure efficient delivery of services.
- Supported team in project coordination and task management to streamline workflow and improve service delivery.
- All care plans and assessments
Server
Applebee's Grill + Bar
Chatsworth
06.2008 - 06.2015
- Delivered exceptional customer service in fast-paced dining environment.
- Resolved customer complaints promptly to enhance dining experience.
- Managed customer orders using point-of-sale system efficiently.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Processed payments accurately and handled cash register operations smoothly.
Legal Assistant
Maximus
Chattanooga
06.2002 - 03.2008
- Assisted attorneys in preparing for court hearings and client meetings.
- Drafted legal documents, including briefs and motions, for attorney review.
- Conducted legal research to support ongoing cases and projects.
- Coordinated communication between clients, attorneys, and court personnel.
- Reviewed incoming correspondence and flagged important documents for attention.
- Managed case files and maintained accurate legal documentation.
- Provided administrative support to attorneys by managing calendars; scheduling appointments; organizing files; preparing correspondence; filing court documents; and obtaining necessary signatures.
- Answered phones promptly while providing courteous customer service.
- Scanned physical documents into electronic format for storage in a secure database system.
Education
Associate of Science - Psychology
Pellissippi State Community College
Knoxville, TN 05.1999 - 09.2001
Skills
- Program development
- Policy writing
- Program evaluation
- Compliance management
- Service delivery planning
- Stakeholder engagement
- Staff training
- Team leadership
- Case management
- Decision making
- Problem solving
- Conflict resolution
- Effective communication
- Organizational skills
- Time management
Timeline
Senior social services director
Norris Post Acute Care
03.2025 - Current
Social Services Director
Calhoun Health Care Center
06.2020 - 06.2024
Server
Applebee's Grill + Bar
06.2008 - 06.2015
Legal Assistant
Maximus
06.2002 - 03.2008
Associate of Science - Psychology
Pellissippi State Community College
05.1999 - 09.2001