Alyssa Krawze
Nashville
Summary
Technical support and customer success professional with a B.S. in Information Science and Technology and hands-on experience in software implementation, system troubleshooting, SQL/Python analysis, and CRM workflows. My recent role as an executive personal assistant and household manager enhanced my operational leadership, complex coordination, and stakeholder communication skills. I bring a unique blend of technical capability and high-level service, with a strong focus on problem-solving and process optimization. I'm seeking to return to a technical operations or support role where I can drive adoption, resolve issues efficiently, and elevate the client experience.
Overview
7
7
years of professional experience
Work History
Household Manager
Confidential Employer
02.2022 - Current
- Directed day-to-day household operations by coordinating schedules, managing staff and vendor workflows, and ensuring efficient and uninterrupted household functioning.
- Project managed a full second-floor remodel, including contractor scheduling, progress tracking, quality control, and cross-trade coordination (design, HVAC, plumbing, electrical, carpentry).
- Facilitated project meetings with internal and external teams to maintain alignment on timeline, scope, deliverables, and issue resolution.
- Managed procurement and coordination of design materials—such as wallpaper, cabinetry, paint, and flooring—ensuring timely selection, ordering, and installation alignment.
- Supervised construction clean-up and post-project readiness, ensuring the environment met safety, quality, and operational standards before turnover.
- Supported multi-property operations by managing location-specific seasonal requirements, including winterization, dock/pier removal, and ongoing preventative maintenance.
- Executed a cross-state household relocation by directing movers, coordinating inventory for fine art and valuables, and organizing safe efficient transportation logistics for young children and elderly pets.
- Streamlined household workflows by managing errands, vendor communication, and task tracking through digital tools, improving efficiency, transparency, and operational responsiveness.
Software Implementation & Customer Success Specialist
Teklynx Americas
12.2020 - 02.2022
- Provided Tier 2 and 3 technical support via phone, email, and remote sessions, handling 1,922 calls with an average of 10.44 minutes per call, resolving the majority without escalation.
- Handled 2,700+ technical interactions, averaging ~12 cases/day, and received over half of all Tier 2-3 escalations company-wide, ensuring timely resolution and client satisfaction.
- Authored SOPs, guides, and FAQs to streamline onboarding and reduce repeat inquiries, with 8 SOPs still in active use.
- Conducted small-scale 2-4 hour software implementations for new clients, configuring systems and ensuring smooth adoption.
- Collaborated cross-functionally with development teams to communicate timelines, bugs, and feature requests, reducing client downtime.
- Delivered live and remote training sessions to new users, accelerating adoption and reducing recurring support needs.
Executive Assistant/ Event Planner
Start-Up MKE
03.2019 - 04.2020
- Sole assistant to the founder of a startup-managed all scheduling, communications, and logistics with a high degree of autonomy and discretion.
- Coordinated executive schedules and managed calendar appointments to optimize time efficiency.
- Developed and maintained organized filing systems, facilitating quick access to key documents.
- Planned and executed monthly events and two weeklong city-wide festivals, coordinating 300+ individual activations with vendors, venues, and hosts.
- Led operations for a 1,000+ attendee flagship event, including permitting, vendor contracts, keynote coordination, and pitch competitions.
- Oversaw calendar management, and event materials while serving as liaison to sponsors, city officials, and community stakeholders.
- Utilized CRM systems to track event outreach, sponsor engagement, and attendee communications for streamlined follow-up and reporting.
Education
Bachelor of Science - Information, Science and Technology
UNIVERSITY OF WISCONSIN
MILWAUKEE01.2020
Skills
- Customer onboarding
- Product adoption
- Client relationship management
- Technical troubleshooting
- Technical support
- Training
- Knowledge sharing
- Cross-functional collaboration
- Process improvement
- Documentation
- Account coordination
- Retention support
- G suite
- Microsoft Office
- Excel
- SQL
- Python
- Jira
- Asana
- Trello
- Expense coordination
- Vendor negotiation
Timeline
Household Manager
Confidential Employer
02.2022 - Current
Software Implementation & Customer Success Specialist
Teklynx Americas
12.2020 - 02.2022
Executive Assistant/ Event Planner
Start-Up MKE
03.2019 - 04.2020
Bachelor of Science - Information, Science and Technology
UNIVERSITY OF WISCONSIN