Alyssa Mcguire
Knoxville
Summary
Dynamic professional with a proven track record at Dunkin' Donuts, excelling in customer service and team leadership. Recognized for exceptional conflict resolution and effective communication, I prioritize tasks to enhance operational efficiency and ensure quality assurance. Committed to fostering a positive work environment while training staff to achieve service excellence.
Overview
2
2
years of professional experience
Work History
Shift Leader
Dunkin' Donuts
Harriman
04.2021 - 12.2021
- Prioritized and organized tasks to efficiently accomplish service goals.
- Operated a variety of machinery and tools safely and efficiently.
- Recognized by management for providing exceptional customer service.
- Monitored operations and reviewed records and metrics to understand company performance.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
Customer Service Representative
Cracker Barrel Restaurant
Harriman
01.2020 - 10.2021
- Resolved customer complaints promptly and efficiently.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Education
High School Diploma -
Rockwood High School
Rockwood, TN05-2021
Skills
- Task prioritization
- Machine operation
- Employee training
- Customer service
- Conflict resolution
- Team leadership
- Effective communication
- Quality assurance
- Positive attitude
Timeline
Shift Leader
Dunkin' Donuts
04.2021 - 12.2021
Customer Service Representative
Cracker Barrel Restaurant
01.2020 - 10.2021
High School Diploma -
Rockwood High School