Overview
Work History
Education
Skills
Timeline
Generic

Alyssa Stockfelt

Johnson City

Overview

2
2
years of professional experience

Work History

Call Agent

Advanced Call Center Technologies LLC
10.2024 - Current

At ACT I Received calls from individuals potentially affected by fraud. Assisted in de-escalating stressful situations and provided guidance through the resolution process. Aided in navigating procedures to resolve concerns related to potential fraud.

Crew Member

Little Caesars
03.2023 - 10.2024
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.

Crew Member

Fenders Farm
09.2022 - 11.2022
  • Gained hands-on experience in food handling, managing children's areas and cashiering.
  • Demonstrated ability to thrive in both team-oriented and solo tasks.
  • Demonstrated ability to quickly grasp new tasks and environments.

Education

Unicoi County High School
Erwin

Skills

  • Problem-solving skills
  • Call center experience
  • Answering questions
  • Customer communications
  • Resolving issues
  • Gathering information
  • Goal oriented
  • Quality control
  • Customer service
  • Teamwork
  • Teamwork and collaboration
  • Excellent communication
  • Critical thinking
  • Multitasking Abilities
  • Task prioritization
  • Professionalism
  • Adaptability

Timeline

Call Agent

Advanced Call Center Technologies LLC
10.2024 - Current

Crew Member

Little Caesars
03.2023 - 10.2024

Crew Member

Fenders Farm
09.2022 - 11.2022

Unicoi County High School
Alyssa Stockfelt