Alyssa Ward
Spring Hill
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
7
7
years of professional experience
Work History
Chiropractic Assistant
Premier Chiropractic
06.2024 - 01.2026
- Assisted in patient intake and scheduling to streamline office procedures.
- Facilitated communication between patients and chiropractors for efficient care delivery.
- Managed electronic health records to maintain accuracy and confidentiality of patient information.
- Educated patients on treatment plans and exercises to enhance recovery outcomes.
- Coordinated with insurance providers to verify coverage and process claims effectively.
- Contributed to team meetings by sharing insights on patient feedback and operational improvements.
- Adapted quickly to changing priorities in a fast-paced clinic environment for optimal patient flow.
- Supported chiropractic staff by preparing treatment rooms and maintaining equipment cleanliness.
Server Assistant
Sea Island Resort
10.2023 - 02.2024
- Assisted servers in delivering food and beverages efficiently to enhance guest experience.
- Maintained cleanliness of dining areas, ensuring high standards of hygiene and presentation.
- Collaborated with kitchen staff to expedite orders and resolve service issues promptly.
- Supported inventory management by restocking supplies and tracking usage levels consistently.
- Communicated menu details and specials to guests, fostering an informed dining environment.
- Adapted quickly to changing service demands during peak hours, ensuring smooth operations.
- Gathered guest feedback to identify areas for improvement in service delivery and satisfaction.
Server/Bartender
Beach House
06.2023 - 09.2023
- Delivered exceptional customer service in high-volume dining environment.
- Managed table assignments and ensured timely order delivery to guests.
- Assisted in training new staff on menu items and service protocols.
- Collaborated with kitchen staff to resolve order discrepancies efficiently.
- Maintained cleanliness and organization of dining area throughout shifts.
- Upsold menu items and promoted daily specials to enhance guest experience.
- Handled cash transactions accurately, ensuring proper financial procedures were followed.
- Gathered customer feedback to improve service quality and address concerns promptly.
Server/Bartender
Marriot Hotel
03.2022 - 05.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Manager
Carmine's Ristorante
04.2022 - 02.2023
- Supervised daily restaurant operations to ensure efficient service and high customer satisfaction.
- Developed staff training programs to enhance team performance and service quality.
- Implemented inventory management processes to reduce waste and optimize supplies.
- Coordinated special events, enhancing guest experiences through customized service offerings.
- Streamlined scheduling procedures to improve labor efficiency and reduce costs.
- Analyzed customer feedback to identify areas for menu improvement and service enhancements.
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Improved marketing to attract new customers and promote business.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Server
Applebee's Neighborhood Grill & Bar
12.2018 - 04.2021
- Provided exceptional customer service, ensuring satisfaction and repeat business.
- Managed table settings and maintained cleanliness to enhance dining experience.
- Coordinated with kitchen staff for timely meal delivery and order accuracy.
- Trained new servers on menu items, service standards, and operational procedures.
- Handled cash transactions and processed payments efficiently to streamline operations.
- Collaborated with team members to optimize workflow during peak hours for improved efficiency.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Education
High School Diploma -
Summit High School
Spring Hill, TNSkills
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Insurance verification
- Patient relations
- Electronic health records handling
- Detail-oriented approach
- Marketing and promotion
- Payment processing
- EMR / EHR
- Strong work ethic
- Cash handling
- Team collaboration
Timeline
Chiropractic Assistant
Premier Chiropractic
06.2024 - 01.2026
Server Assistant
Sea Island Resort
10.2023 - 02.2024
Server/Bartender
Beach House
06.2023 - 09.2023
Manager
Carmine's Ristorante
04.2022 - 02.2023
Server/Bartender
Marriot Hotel
03.2022 - 05.2023
Server
Applebee's Neighborhood Grill & Bar
12.2018 - 04.2021
High School Diploma -
Summit High School