Alyssa Whetsell
Gallatin
Summary
Experienced with classroom management, lesson planning, and student engagement. Utilizes creative teaching strategies to enhance student learning and participation. Knowledge of integrating technology and interactive activities to support diverse learning styles.
Overview
6
6
years of professional experience
Work History
Revenue Specialist
EnableComp
06.2022 - 02.2025
- Collaborated with sales team to develop pricing strategies, resulting in increased profitability margins.
- Coordinated month-end closing procedures for accurate financial reporting within strict deadlines.
- Trained new hires on company procedures, best practices, and software tools used within the Revenue Specialist role.
- Improved financial reporting by conducting thorough account reconciliations and resolving discrepancies.
Customer Service Representative Team Lead
Mattex Service Company
01.2021 - 01.2022
- Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.
- Monitored team metrics, identifying opportunities for improvement and implementing targeted coaching plans.
- Implemented quality assurance measures to monitor calls and identify areas for improvement within the team''s performance.
Youth Ministry Intern
Grace Church
07.2019 - 11.2021
- Supported the Youth Ministry team in developing strategies for improved participation and spiritual growth among attendees.
- Facilitated small group discussions, encouraging open dialogue about faith-related topics and personal experiences.
- Coordinated volunteer opportunities for youth members to engage in acts of service within the local community.
- Enhanced youth engagement by incorporating creative activities and relevant topics into ministry programs.
Patient Service Representative
Carle Foundation Hospital
01.2020 - 01.2021
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Used Epic Software to schedule appointments.
Education
Bachelor of Science - Elementary Education
University of Phoenix
Tempe, AZ05-2025
High School Diploma -
Mahomet-Seymour High School
Mahomet, IL05-2015
Skills
- Youth counseling
- Multitasking and organization
- Team coaching
- Teaching
- Issue resolution
- Youth ministry
- Microsoft expertise
Timeline
Revenue Specialist
EnableComp
06.2022 - 02.2025
Customer Service Representative Team Lead
Mattex Service Company
01.2021 - 01.2022
Patient Service Representative
Carle Foundation Hospital
01.2020 - 01.2021
Youth Ministry Intern
Grace Church
07.2019 - 11.2021
Bachelor of Science - Elementary Education
University of Phoenix
High School Diploma -
Mahomet-Seymour High School
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