Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alyssa Yoder

Chattanooga

Summary

Skilled customer service representative with expertise in problem resolution and relationship building. Achieved first-call resolution and enhanced service satisfaction through critical thinking and active listening, as well as in a food setting.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

CVS/Aetna
Chattanooga, TN
02.2025 - Current
  • Resolved member and provider inquiries, enhancing service satisfaction.
  • Streamlined claims processing and rework initiatives to improve accuracy.
  • Achieved first-call resolution for potential member concerns, boosting retention.
  • Leveraged billing code knowledge to enhance support effectiveness.

Quality Control Specialist

Amazon
Chattanooga, TN
02.2018 - 02.2025
  • Developed and implemented quality assurance protocols to enhance operational efficiency.
  • Conducted comprehensive inspections to ensure product quality and compliance with industry standards.
  • Collaborated with cross-functional teams to identify root causes of defects and recommend corrective actions.
  • Trained and mentored junior team members on best practices in quality control procedures.

Crew Member- Team Leader

Sonic Drive In
Chattanooga, TN
03.2016 - 07.2022
  • Trained and mentored new crew members on service protocols and safety standards.
  • Implemented process improvements that enhanced team productivity during peak hours.
  • Oversaw daily operations to ensure efficient service and customer satisfaction.
  • Managed inventory levels, ensuring timely restocking of supplies and minimizing waste.

Education

High School Diploma -

Sequoyah High School
Soddy Daisy, TN

Skills

  • Customer service
  • Complaint resolution
  • Problem resolution
  • Data analysis
  • Customer satisfaction measurement
  • Active listening
  • Issue resolution
  • Product knowledge
  • Computer proficiency
  • Microsoft outlook
  • Data entry
  • Critical thinking
  • Team development
  • Stock management
  • Inventory control
  • Sales support

Timeline

Customer Service Representative

CVS/Aetna
02.2025 - Current

Quality Control Specialist

Amazon
02.2018 - 02.2025

Crew Member- Team Leader

Sonic Drive In
03.2016 - 07.2022

High School Diploma -

Sequoyah High School
Alyssa Yoder