Skilled customer service representative with expertise in problem resolution and relationship building. Achieved first-call resolution and enhanced service satisfaction through critical thinking and active listening, as well as in a food setting.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
CVS/Aetna
Chattanooga, TN
02.2025 - Current
Resolved member and provider inquiries, enhancing service satisfaction.
Streamlined claims processing and rework initiatives to improve accuracy.
Achieved first-call resolution for potential member concerns, boosting retention.
Leveraged billing code knowledge to enhance support effectiveness.
Quality Control Specialist
Amazon
Chattanooga, TN
02.2018 - 02.2025
Developed and implemented quality assurance protocols to enhance operational efficiency.
Conducted comprehensive inspections to ensure product quality and compliance with industry standards.
Collaborated with cross-functional teams to identify root causes of defects and recommend corrective actions.
Trained and mentored junior team members on best practices in quality control procedures.
Crew Member- Team Leader
Sonic Drive In
Chattanooga, TN
03.2016 - 07.2022
Trained and mentored new crew members on service protocols and safety standards.
Implemented process improvements that enhanced team productivity during peak hours.
Oversaw daily operations to ensure efficient service and customer satisfaction.
Managed inventory levels, ensuring timely restocking of supplies and minimizing waste.