Amal Cherni
tunis
Summary
Enthusiastic and customer-oriented flight attendant with international experience, dedicated to maintaining a clean and organized cabin environment. Skilled in delivering exceptional customer service to enhance passenger experience. Committed to fostering a positive team dynamic and ensuring high levels of customer satisfaction. Proven ability to communicate effectively and work collaboratively in fast-paced, service-driven settings while upholding professionalism and efficiency.
Overview
4
4
years of professional experience
Work History
Business Class Crew
Emirates Airlines
12.2024 - 06.2025
- Delivered premium customer service in a multicultural environment.
- Managed passenger safety and comfort in business class cabin.
- Assisted with meal service, travel queries, and special requests.
- Uphold high standards of hospitality, applying specialized training.
- Promoted brand reputation through professional conduct.
Economy Class Crew
Emirates Airlines
10.2022 - 11.2024
- Ensured passenger safety, adherence to regulations, and efficient boarding.
- Provided high-level service to passengers of diverse backgrounds.
- Supported colleagues and contributed to seamless teamwork.
- Applied hospitality training to exceed guest expectations.
- Demonstrated strong multitasking abilities, without compromising quality or efficiency.
Game Master
Escape Room Tunisia
08.2021 - 09.2022
- Welcomed and guided groups through immersive escape room experiences.
- Facilitated teamwork and problem-solving under time constraints.
- Enhanced guest satisfaction through engaging communication.
- Explained company policies, game rules and safety requirements.
Education
Bachelor's Degree - Law
Faculty of Law And Political Sciences
01-2019
Skills
- Cabin Crew Safety Protocols
- Time management
- Hospitality Excellence (Emirates Training)
- Customer Service
- Emergency Procedure Management
- Cross-Cultural Communication
- Teamwork and Collaboration
- Problem-Solving
- Teamwork and collaboration
- Multitasking and organization
- Customer service
Training
- Hospitality Training – Emirates Airlines
- Completed specialized training focused on premium guest service, etiquette, and comfort.
- Developed skills in cultural sensitivity, problem-solving and creating a welcoming cabin environment.
References
References available upon request.
Languages
Arabic
Native or Bilingual
English
Professional Working
French
Professional Working
Italian
Limited Working
Timeline
Business Class Crew
Emirates Airlines
12.2024 - 06.2025
Economy Class Crew
Emirates Airlines
10.2022 - 11.2024
Game Master
Escape Room Tunisia
08.2021 - 09.2022
Bachelor's Degree - Law
Faculty of Law And Political Sciences
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