Amanda Agee
Spring Hill
Summary
Dynamic Clinical Office Coordinator with over five years of experience managing office operations and staff. Proven ability to optimize patient flow and improve client satisfaction through effective communication and problem-solving skills. Committed to enhancing team productivity and operational efficiency.
Overview
9
9
years of professional experience
Work History
Clinical Office Coordinator
Williamson Medical Group
Franklin,TN
02.2021 - Current
- Coordinated daily office operations to enhance workflow efficiency and support team objectives.
- Managed scheduling and appointments for clinical staff, optimizing patient flow and service delivery.
- Assisted in budget tracking by monitoring office supplies and processing invoices accurately.
- Trained new staff on office procedures and software applications to ensure consistency.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Increased efficiency by regularly evaluating office workflows and recommending improvements as necessary.
- Oversaw maintenance requests for office equipment, ensuring prompt repairs or replacements as needed to prevent downtime.
- Assisted with the hiring process, conducting interviews and onboarding new employees to promote company culture.
- Collaborated with various departments to streamline processes and improve interdepartmental communication.
- Contributed to company growth by consistently looking for ways to improve office processes and maximize efficiency.
- Improved client satisfaction by promptly responding to inquiries and resolving issues in a professional manner.
- Managed scheduling for multiple employees, ensuring optimal coverage during peak business hours.
- Developed training materials for new hires, streamlining the onboarding process and promoting consistent practices throughout the office.
- Facilitated a positive work environment by addressing employee concerns and providing support when needed.
- Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Medical Assistant
Bone and Joint Institute of Tennessee
Franklin, TN
03.2017 - 02.2021
- Assisted in patient intake, documenting medical history and vital signs efficiently.
- Coordinated scheduling of patient appointments, optimizing clinic workflow and reducing wait times.
- Administered injections and performed basic laboratory tests with a focus on patient safety.
- Educated patients on treatment plans and preventive care, enhancing overall patient understanding.
- Trained new staff on clinical protocols and office procedures to maintain high-quality care standards.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
Education
MBA -
Union University
Jackson, TNSkills
- Schedule coordination
- Office administration
- Office management
- Customer service
- Client relations
- Workflow oversight
- Staff management
- Relationship building
Timeline
Clinical Office Coordinator
Williamson Medical Group
02.2021 - Current
Medical Assistant
Bone and Joint Institute of Tennessee
03.2017 - 02.2021
MBA -
Union University