Amanda Arata
Mount Juliet
Summary
Accomplished Store Manager with expertise in team leadership, inventory management, and retail operations. Led store activities to enhance productivity and customer satisfaction through targeted training and coaching. Experienced in team management and employee engagement, consistently driving operational success and fostering a motivated workforce.
Overview
14
14
years of professional experience
Work History
Server
Haddie B's
Nashville
02.2025 - Current
- Delivered outstanding customer service in fast-paced dining environment, enhancing guest satisfaction.
- Coordinated table assignments and ensured prompt food delivery, contributing to efficient service flow.
- Onboarded and trained new servers on company policies and service standards, fostering team consistency.
- Maintained cleanliness and organization of dining area throughout shifts.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
California Marketing Group
Telemarketing
Tallahassee
01.2022 - 01.2024
- Conducted training for new telemarketing operators on company policies, procedures, and best practices, enhancing onboarding experience.
- Reduced turnover rate within the telemarketing team by fostering a positive work environment focused on collaboration.
- Coordinated planning and production of industry events, advertising, direct mail, telemarketing, and sales collaterals, supporting overall marketing strategy.
- Maintained compliance with industry regulations by staying informed on changes in policies related to telemarketing practices.
- Analyzed performance metrics of telemarketing campaigns, adjusted strategies for continuous improvement, and informed future campaign planning.
Store Manager
AT&T Wireless
Memphis
12.2015 - 12.2021
- Managed team of employees, providing training and coaching to elevate productivity and enhance customer satisfaction.
- Directed daily store operations to streamline workflow and support team efficiency.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and conducted physical inventory counts to reduce loss.
Bartender
Bubbas Bar and Grille
Memphis
01.2018 - 01.2020
- Provided exceptional customer service in a fast-paced bar environment.
- Crafted cocktails and beverages tailored to customer preferences, enhancing overall guest satisfaction.
- Monitored inventory levels and restocked supplies to support daily operations.
- Processed cash transactions with accuracy, ensuring smooth and efficient payment experiences for customers.
Outside Sales Representative
Best Choice Roofing
Memphis
08.2012 - 08.2015
- Closed sales to contribute to overall revenue growth.
- Developed detailed project proposals and quotes aligning with customer requirements and precise measurements, enhancing client engagement.
- Collaborated with installation teams to ensure seamless execution of projects, meeting or exceeding customer expectations.
- Contributed to weekly sales meetings to exchange best practices and address field challenges, fostering strategies that aimed at revenue growth.
Education
Emergency Medical Technician -
Southwest Tennessee Community College
Memphis, TN05-2012
Professional Studies/Legal Studies -
University of Memphis
Memphis, TNSkills
- Customer service
- Upselling techniques
- Dining operations
- Food safety
- Stock management
- Event coordination
- Team leadership
- Peer mentoring
- Onboarding support
Timeline
Server
Haddie B's
02.2025 - Current
California Marketing Group
Telemarketing
01.2022 - 01.2024
Bartender
Bubbas Bar and Grille
01.2018 - 01.2020
Store Manager
AT&T Wireless
12.2015 - 12.2021
Outside Sales Representative
Best Choice Roofing
08.2012 - 08.2015
Emergency Medical Technician -
Southwest Tennessee Community College
Professional Studies/Legal Studies -
University of Memphis