Amanda Bowie
Clarksville
Summary
Results-driven Employee Relations Manager with expertise in conflict resolution and employee engagement. Focused on HR compliance and performance management, driving improvements in organizational effectiveness, employee satisfaction, and retention. Committed to fostering positive workplace cultures.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Employee Relations Manager
Western Express
Nashville
01.2024 - Current
- Manage employee relations matters by providing guidance on company policies, performance management, workplace concerns, and conflict resolution.
- Conduct workplace investigations and recommend appropriate resolutions while ensuring compliance with employment laws and company policies.
- Administer HR programs, maintain confidential employee records, and ensure compliance with federal, state, and company regulations.
- Partner with managers to improve employee engagement, retention, and organizational effectiveness.
- Coordinate HR reporting, audits, training initiatives, and special projects while providing exceptional customer service to employees and leadership.
Detention Account Manager
Western Express
Nashville
01.2022 - 12.2023
- Managed detention accounts for major customers, ensuring timely resolution of billing discrepancies and detention claims.
- Served as the primary point of contact for customers, drivers, and internal departments to resolve service-related issues.
- Analyzed operational data to improve efficiency and maximize revenue recovery.
- Built strong customer relationships by delivering responsive communication and effective problem resolution.
- Collaborated with cross-functional teams to improve processes and enhance customer satisfaction.
OS&D Coordinator / Cargo Claims
Western Express
Nashville
01.2020 - 12.2021
- Analyzed cargo shortages, overages, damage, and loss claims from initial report through final resolution, ensuring timely and accurate claim processing.
- Collaborated with customers, terminal personnel, carriers, and insurance representatives to efficiently resolve cargo claims while maintaining high levels of customer service.
- Maintained comprehensive claim documentation and ensured compliance with company policies, transportation regulations, and industry standards.
- Analyzed claim trends and recommended process improvements to reduce cargo losses, minimize claim frequency, and enhance operational efficiency.
Customer Service Representative
Western Express
Nashville
01.2013 - 12.2019
- Delivered exceptional customer service by responding to inquiries, resolving concerns, and providing timely solutions.
- Processed customer requests accurately while maintaining high service standards.
- Collaborated with internal departments to ensure customer expectations and service commitments were met.
- Built strong customer relationships through effective communication, professionalism, and problem-solving.
Recruitment Specialist
Western Express
Nashville
09.2011 - 12.2012
- Recruited, screened, and interviewed qualified candidates for a variety of positions.
- Coordinated interviews, background checks, and pre-employment processes.
- Partnered with hiring managers to identify staffing needs and develop recruiting strategies.
- Managed candidate communications throughout the hiring process while delivering a positive candidate experience.
- Assisted with onboarding and new hire orientation to ensure a smooth transition into the organization.
Office Manager / Dispatcher
Estes Dedicated
Nashville
10.2008 - 09.2011
- Coordinated and scheduled daily Home Depot delivery operations, ensuring efficient route planning and on-time delivery performance.
- Monitored and tracked delivery loads, ensuring high on-time delivery (OTD) rates and contributing to operational efficiency.
- Monitored and tracked delivery loads to maintain high levels of on-time delivery (OTD) and operational efficiency.
- Served as the primary liaison between customers, Home Depot, and Estes, resolving delivery concerns and ensuring exceptional customer satisfaction.
- Proactively contacted customers to confirm successful deliveries and quickly addressed any issues to achieve timely resolution.
- Responded to customer inquiries and resolved delivery-related concerns, enhancing overall customer satisfaction.
- Supervised a team of eight employees, including scheduling, training, performance management, task delegation, and productivity oversight.
- Prepared and distributed daily operational reports, aiding leadership in decision-making and performance evaluation.
- (Home Depot Account)
Education
High School Diploma -
Lafayette High School
Red Lake Falls05-2000
Skills
- Employee relations
- Employee coaching
- Performance management
- HR compliance
- HR laws
- Recruitment and selection
- Employee engagement
- Training and mentoring
- Exit interviews
- Stakeholder engagement
- Personnel records maintenance
- HR background
- Performance improvement strategies
- Problem solving
- Dispute resolution
- Dispute resolution
Certification
- Accelerated HR Management Certificate Program - SkillPath 8/27/2024
Timeline
Employee Relations Manager
Western Express
01.2024 - Current
Detention Account Manager
Western Express
01.2022 - 12.2023
OS&D Coordinator / Cargo Claims
Western Express
01.2020 - 12.2021
Customer Service Representative
Western Express
01.2013 - 12.2019
Recruitment Specialist
Western Express
09.2011 - 12.2012
Office Manager / Dispatcher
Estes Dedicated
10.2008 - 09.2011
High School Diploma -
Lafayette High School