Amanda Bright
Knoxville,TN
Summary
Dedicated customer service representative with expertise in active listening and problem resolution. Committed to enhancing customer satisfaction through efficient issue resolution and effective communication.
Overview
5
5
years of professional experience
Work History
Overnight Stocker
Walmart
Knoxville, TN
01.2025 - Current
- Assisted in unloading and sorting inventory shipments, ensuring timely restocking.
- Stocked merchandise efficiently to maintain product availability and organization.
- Operated pallet jacks and other equipment to move heavy items safely throughout the store.
- Collaborated with team members to achieve daily stocking goals and maintain clean aisles.
- Monitored product dates and removed expired items from shelves promptly for quality assurance.
- Implemented effective labeling strategies to enhance product visibility and accessibility for customers.
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Removed all boxes and related trash from sales floor and processed through compactors.
Customer Care Representative
CVS Caremark
Knoxville, TN
11.2022 - 02.2025
- Resolved customer inquiries and issues efficiently.
- Delivered accurate information on services, benefits, and claims processing, improving customer understanding.
- Provided daily support to numerous customers to enhance their overall experience.
- Assisted in training new representatives on system navigation and best practices for customer interactions.
- Applied feedback from supervisors to refine skills and elevate customer care quality.
- Reached out to other departments to research or follow up from inquiries from members.
Style Consultant
Target
Knoxville, TN
06.2021 - 11.2022
- Utilized visual merchandising tools to create appealing product presentations that attract customer attention.
- Greeted guests warmly and asked open-ended questions to identify individual styling needs.
- Maintained inventory by restocking shelves, pricing items, and optimizing product displays to enhance customer engagement.
- Sorted overstock items into designated bins, ensuring accurate inventory and streamlined access for team members. by binning and verifying that the on hands matched what was on the floor and inventory.
Education
High School Diploma With Honors -
Heritage High School
Maryville, TN2006
Skills
- Stocking shelves
- Pallet jack operation
- Inventory management
- Order processing
- Inbound customer service
- Call center experience
- Complaint resolution
- Problem resolution
- Data entry
- Active listening
Timeline
Overnight Stocker
Walmart
01.2025 - Current
Customer Care Representative
CVS Caremark
11.2022 - 02.2025
Style Consultant
Target
06.2021 - 11.2022
High School Diploma With Honors -
Heritage High School