Amanda Coleman
Memphis
Summary
Professional with solid experience in banking support, adept at resolving customer inquiries and fostering positive relationships. Proven ability to collaborate effectively with team members and adapt to evolving demands. Highly skilled in problem-solving, active listening, and maintaining composure under pressure. Reliable and focused on delivering exceptional results in customer-centric environment.
Overview
16
16
years of professional experience
Work History
Member Service Representative
Orion Financial Credit Union
Memphis
01.2025 - Current
- Assisted members with account management and transaction processing to enhance satisfaction.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Handled escalated calls professionally, mitigating concerns effectively while maintaining excellent rapport with clients.
- Built rapport with members by engaging in genuine conversations and demonstrating a commitment to their financial wellbeing.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Verified customer identification and documentation for compliant transactions.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Client Service Specialist
Pinnacle Financial Partners
Memphis, TN
09.2023 - 05.2025
- Providing elite customer service to clients; supporting and maintaining client relationships from a remote location
- Identifying and resolving client issues in a timely and efficient manner.
- Answering the phone within 3 rings
- Helping with restricted accounts, zelle accounts, different types of loan payments, credit card accounts
- Assisting clients with online banking lockout, raising limits on debit cards
- Sending emails out when a fraudster has been identified on a call
- Verifying clients by asking security questions to help clients with balances on accounts, and transaction history.
- Creating fraud cases for clients when unauthorized transactions happen on different accounts.
Teller Ops Coordinator
First Tn Bank
Memphis, TN
10.2016 - 08.2023
- Responsible for evaluating the employee’s performance and counseling when needed.
- Responsible for opening the banking center vaults and getting the center ready for business. Closing the center at the end of the day making sure everything is put away and locked up.
- Help customers apply for loans, credit cards, and life insurance.
- Order cash/coin from Fed and Deposit cash/coin when needed from banking center.
- Process transactions accurately and efficiently in a fast-paced environment
- Demonstrate knowledge of available products and services
- Responsible for balancing the atm, adding cash when it needs it. Leads the Customer Service Satisfaction of the Banking Center, including resolving customer issues with a manner that is consistent with goals.
- Leads the Technical Performance of the Financial Center through maintaining control over key risk areas of the center, including tellers’ difference, operational losses, and audit control procedures, resolution of out-of-balance conditions, compliance, and quarterly and annual audit functions.
- Processed customer transactions efficiently and accurately, ensuring adherence to bank policies.
- Managed cash handling and balancing of cash drawer, minimizing discrepancies.
Assistant Store Manager
Advance America
Horn Lake, MS
12.2014 - 10.2016
- Provide exceptional service and support to customers.
- Complete transactions accurately and in a timely manner for new and existing customers
- Make sure all required documents are included in each of the customer’s files.
- Make collection calls and bank collect on past due, nsf and write off accounts.
- Maintain accurate cash controls while performing daily balance customer transactions.
- Handle all incoming and outgoing calls in a professional, customer-oriented manner.
- Verify all information on new customer’s applications and keep all existing customer information up to date.
- Make bank deposits, cash replenish checks for the store.
- Process tax application into the system
Title Loan Processor
Speedee Cash
Horn Lake, MS
11.2012 - 12.2014
- Take payments on title loan and cash advance accounts.
- Inspect vehicles before loan can be processed.
- Verify information on customers application before title loan or cash advance loans can be processes.
- Key customers information into computer systems
- Verify bank account.
- Make collection calls to customers on past due accounts.
Customer Service Associate
JC Penney
Memphis, TN
08.2010 - 11.2012
- Provide help on sales floor.
- Kept all designed area neat.
- Responsible for checking customers out.
- Knowledge about all merchandise; placing customers catalog orders.
- Keeping count of all money transactions
- Open and close all designed registers and tills
- Help customers apply for a credit card, and take customers credit card payments, look up customers’ accounts
- Part-time
Education
Associate Degree - Business Administration
Northwest Mississippi Community College
12-2010
Diploma - undefined
Coffeeville High School
05-2004
Skills
- Computer skills
- (Microsoft word, Word Perfect, Excel, Power Point, E-mail, Faxing, data entry)
- Typing ability 35-45 wpm
- Warehouse Skills (RF Gun, Picking and Packing, Auditing, Receiving )
- Cash handling, cash register
- Customer Service, answering multi phone lines
- Loan Processor (Quick books, Balancing check books, Processing loans)
- Money handling
Timeline
Member Service Representative
Orion Financial Credit Union
01.2025 - Current
Client Service Specialist
Pinnacle Financial Partners
09.2023 - 05.2025
Teller Ops Coordinator
First Tn Bank
10.2016 - 08.2023
Assistant Store Manager
Advance America
12.2014 - 10.2016
Title Loan Processor
Speedee Cash
11.2012 - 12.2014
Customer Service Associate
JC Penney
08.2010 - 11.2012
Diploma - undefined
Coffeeville High School
Associate Degree - Business Administration
Northwest Mississippi Community College