Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amanda Crook

Cosby

Summary

Skilled in maintaining calm during emergencies and high-pressure scenarios, with significant experience in dynamic work settings. Exceptional verbal and communication abilities enhance cross-departmental coordination. Proven success in optimizing processes, minimizing expenses, and increasing efficiency. Detail-oriented and reliable, adept at overseeing multiple projects and guiding teams toward common objectives.

Overview

14
14
years of professional experience

Work History

Owner/Assistant Manager

JC Construction LLC
04.2016 - Current
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Reviewed gross profit report to assess company efficiency.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Created employee schedules to align coverage with forecasted demands.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Assisted development and implementation of new administrative procedures.
  • Developed strategies to streamline and improve office procedures.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
  • Executed record filing system to improve document organization and management.
  • Created and maintained databases to track and record customer data.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

Pulmonary Function Technologist

Fox Valley Pulmonary Medicine
10.2016 - 12.2019
  • Documented vascular data such as edema, oxygen saturation, and blood pressure to contribute to accurate diagnoses.
  • Tracked findings of procedures such as EKGs using manual and automated recording devices.
  • Contributed to diagnosis of pulmonary disorders by evaluating patient pulmonary systems using spirometers and other respiratory testing equipment.
  • Registered patients by confirming identification, reviewing consultation requests and entering anticipated services to patient log.
  • Maintained and adjusted cardiology and pulmonary equipment.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Learned and adapted quickly to new technology and software applications.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.

Sleep Clinic Technician

ThedaCare Medical Center
04.2016 - 10.2016
  • Advised patients and families on health topics pertinent to care and treatment.
  • Evaluated patient histories and medical records for accuracy and completeness.
  • Educated patients about procedures, answered questions, and provided comforting words to control anxiety and enhance procedure results.
  • Cleaned and sterilized instruments, equipment and surfaces.
  • Instructed patients in at-home care and continued treatments.
  • Participated in hospital and clinic staff meetings to discuss patient care.
  • Gathered, charted, and analyzed patient history data and discussed key points with clinicians.
  • Monitored patient vital signs, lab results and other indicators of health.
  • Performed diagnostic tests and reported results to healthcare providers.
  • Assisted physicians in diagnosis and treatment of patients.
  • Cared for patients by providing personal assistance and ambulation.
  • Maintained accurate patient charts and medical records.
  • Educated patients and caregivers on proper ways to use breathing apparatuses at home.
  • Operated and maintained medical equipment used to diagnose and treat patients.
  • Triaged patients in office or by phone to assess severity of conditions.
  • Utilized medical software to document and track patient progress.

Registered Respiratory Therapist

ThedaCare Regional Medical Center
10.2014 - 04.2016
  • Performed bronchial hygiene techniques to remove mucus and secretions from patient lungs and improve lung function.
  • Tested pulmonary function and analyzed arterial blood gas to identify abnormalities and issues with patient lung function.
  • Delivered treatment for patients experiencing chronic and acute respiratory illnesses by conducting assessments and providing diagnoses.
  • Educated patients and families on proper use of respiratory equipment and techniques for managing respiratory disorders to improve patient outcomes.
  • Consistently responded within time limits to requests for respiratory assessments.
  • Worked with patients to administer aerosolized respiratory medications and chest percussion treatments to improve breathing.
  • Monitored patient's physiological responses to therapy such as vital signs, arterial blood gases, and blood chemistry changes.
  • Managed and operated mechanical ventilators to deliver airway management.
  • Aided physicians with various procedures such as bronchoscopies, ventilator management, and intubations.
  • Monitored patient reactions to drugs and carefully documented findings.
  • Collaborated with physicians and other healthcare professionals to develop and implement patient treatment plans.
  • Provided designated family members with updated information on progress and treatment of patients in critical care unit.
  • Administered oxygen therapy, aerosol therapy and inhalation therapy to improve patients' breathing and lung function.
  • Documented therapies and diagnostic tests in patient electronic records for use by care team.
  • Coordinated with physicians and other care team members on care and treatments.
  • Provided antibiotics, bronchodilators, and anti-inflammatory medications with hand-held nebulizers, metered-dose inhalers and positive pressure equipment.
  • Maintained accurate patient records to track patients' medical history and treatment plans.
  • Verified proper set-up of ventilators for both adult and pediatric patients.
  • Assessed, diagnosed, and treated breathing issues.
  • Evaluated patient response to respiratory treatments and revised care plans accordingly.
  • Completed continued education units annually to stay current with respiratory therapy advancements and maintain compliance with administrative regulations.
  • Established respiratory care plans for patients suffering from cystic fibrosis, asthma and spontaneous pneumothoraxes.
  • Maintained proper oxygen titration levels of patients receiving ventilator support.
  • Provided comprehensive care to improve and strengthen clients' respiratory functions.
  • Cooperated and communicated with physicians to deliver patient satisfaction and meet compliance with set standards.

Neurodiagnostics Administrative Assistant

Ascention Medical
06.2011 - 05.2014
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Scheduled office meetings and client appointments for staff teams.
  • Assisted development and implementation of new administrative procedures.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
  • Developed strategies to streamline and improve office procedures.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Executed record filing system to improve document organization and management.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Transcribed and organized information to assist in preparing speeches and presentations.
  • Created and maintained databases to track and record customer data.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed filing system, entered data and completed other clerical tasks.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
  • Conducted patient intake interviews, recording and documenting relevant information.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Assisted with medical coding and billing tasks.
  • Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Greeted patients and provided required paperwork to facilitate services.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Collaborated with healthcare professionals to maintain high-quality care across departments.
  • Provided educational documents and pamphlets to patients.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Called patients to confirm scheduled appointments day in advance.
  • Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.

Education

High School Diploma -

Oshkosh North High School
Oshkosh, WI

Associate of Applied Science - Respiratory Therapy

Northeast Wisconsin Technical College
Green Bay, WI
05.2014

Skills

  • High-pressure communication skills
  • Strategic business administration
  • Project coordination expertise
  • Financial management and control
  • Efficient time management
  • Customer service excellence
  • Microsoft Office applications

Timeline

Pulmonary Function Technologist

Fox Valley Pulmonary Medicine
10.2016 - 12.2019

Owner/Assistant Manager

JC Construction LLC
04.2016 - Current

Sleep Clinic Technician

ThedaCare Medical Center
04.2016 - 10.2016

Registered Respiratory Therapist

ThedaCare Regional Medical Center
10.2014 - 04.2016

Neurodiagnostics Administrative Assistant

Ascention Medical
06.2011 - 05.2014

High School Diploma -

Oshkosh North High School

Associate of Applied Science - Respiratory Therapy

Northeast Wisconsin Technical College

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Amanda Crook