Amanda Crook
Cosby
Summary
Skilled in maintaining calm during emergencies and high-pressure scenarios, with significant experience in dynamic work settings. Exceptional verbal and communication abilities enhance cross-departmental coordination. Proven success in optimizing processes, minimizing expenses, and increasing efficiency. Detail-oriented and reliable, adept at overseeing multiple projects and guiding teams toward common objectives.
Overview
14
14
years of professional experience
Work History
Owner/Assistant Manager
JC Construction LLC
04.2016 - Current
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Reviewed gross profit report to assess company efficiency.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Created employee schedules to align coverage with forecasted demands.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Assisted development and implementation of new administrative procedures.
- Developed strategies to streamline and improve office procedures.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Executed record filing system to improve document organization and management.
- Created and maintained databases to track and record customer data.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Pulmonary Function Technologist
Fox Valley Pulmonary Medicine
10.2016 - 12.2019
- Documented vascular data such as edema, oxygen saturation, and blood pressure to contribute to accurate diagnoses.
- Tracked findings of procedures such as EKGs using manual and automated recording devices.
- Contributed to diagnosis of pulmonary disorders by evaluating patient pulmonary systems using spirometers and other respiratory testing equipment.
- Registered patients by confirming identification, reviewing consultation requests and entering anticipated services to patient log.
- Maintained and adjusted cardiology and pulmonary equipment.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Learned and adapted quickly to new technology and software applications.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Sleep Clinic Technician
ThedaCare Medical Center
04.2016 - 10.2016
- Advised patients and families on health topics pertinent to care and treatment.
- Evaluated patient histories and medical records for accuracy and completeness.
- Educated patients about procedures, answered questions, and provided comforting words to control anxiety and enhance procedure results.
- Cleaned and sterilized instruments, equipment and surfaces.
- Instructed patients in at-home care and continued treatments.
- Participated in hospital and clinic staff meetings to discuss patient care.
- Gathered, charted, and analyzed patient history data and discussed key points with clinicians.
- Monitored patient vital signs, lab results and other indicators of health.
- Performed diagnostic tests and reported results to healthcare providers.
- Assisted physicians in diagnosis and treatment of patients.
- Cared for patients by providing personal assistance and ambulation.
- Maintained accurate patient charts and medical records.
- Educated patients and caregivers on proper ways to use breathing apparatuses at home.
- Operated and maintained medical equipment used to diagnose and treat patients.
- Triaged patients in office or by phone to assess severity of conditions.
- Utilized medical software to document and track patient progress.
Registered Respiratory Therapist
ThedaCare Regional Medical Center
10.2014 - 04.2016
- Performed bronchial hygiene techniques to remove mucus and secretions from patient lungs and improve lung function.
- Tested pulmonary function and analyzed arterial blood gas to identify abnormalities and issues with patient lung function.
- Delivered treatment for patients experiencing chronic and acute respiratory illnesses by conducting assessments and providing diagnoses.
- Educated patients and families on proper use of respiratory equipment and techniques for managing respiratory disorders to improve patient outcomes.
- Consistently responded within time limits to requests for respiratory assessments.
- Worked with patients to administer aerosolized respiratory medications and chest percussion treatments to improve breathing.
- Monitored patient's physiological responses to therapy such as vital signs, arterial blood gases, and blood chemistry changes.
- Managed and operated mechanical ventilators to deliver airway management.
- Aided physicians with various procedures such as bronchoscopies, ventilator management, and intubations.
- Monitored patient reactions to drugs and carefully documented findings.
- Collaborated with physicians and other healthcare professionals to develop and implement patient treatment plans.
- Provided designated family members with updated information on progress and treatment of patients in critical care unit.
- Administered oxygen therapy, aerosol therapy and inhalation therapy to improve patients' breathing and lung function.
- Documented therapies and diagnostic tests in patient electronic records for use by care team.
- Coordinated with physicians and other care team members on care and treatments.
- Provided antibiotics, bronchodilators, and anti-inflammatory medications with hand-held nebulizers, metered-dose inhalers and positive pressure equipment.
- Maintained accurate patient records to track patients' medical history and treatment plans.
- Verified proper set-up of ventilators for both adult and pediatric patients.
- Assessed, diagnosed, and treated breathing issues.
- Evaluated patient response to respiratory treatments and revised care plans accordingly.
- Completed continued education units annually to stay current with respiratory therapy advancements and maintain compliance with administrative regulations.
- Established respiratory care plans for patients suffering from cystic fibrosis, asthma and spontaneous pneumothoraxes.
- Maintained proper oxygen titration levels of patients receiving ventilator support.
- Provided comprehensive care to improve and strengthen clients' respiratory functions.
- Cooperated and communicated with physicians to deliver patient satisfaction and meet compliance with set standards.
Neurodiagnostics Administrative Assistant
Ascention Medical
06.2011 - 05.2014
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Scheduled office meetings and client appointments for staff teams.
- Assisted development and implementation of new administrative procedures.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Developed strategies to streamline and improve office procedures.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Executed record filing system to improve document organization and management.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Assisted coworkers and staff members with special tasks on daily basis.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Created and maintained databases to track and record customer data.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Volunteered to help with special projects of varying degrees of complexity.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Conducted patient intake interviews, recording and documenting relevant information.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Assisted with medical coding and billing tasks.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Greeted patients and provided required paperwork to facilitate services.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Collaborated with healthcare professionals to maintain high-quality care across departments.
- Provided educational documents and pamphlets to patients.
- Performed various administrative tasks by filing, copying and faxing documents.
- Called patients to confirm scheduled appointments day in advance.
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
Education
High School Diploma -
Oshkosh North High School
Oshkosh, WIAssociate of Applied Science - Respiratory Therapy
Northeast Wisconsin Technical College
Green Bay, WI05.2014
Skills
- High-pressure communication skills
- Strategic business administration
- Project coordination expertise
- Financial management and control
- Efficient time management
- Customer service excellence
- Microsoft Office applications
Timeline
Pulmonary Function Technologist
Fox Valley Pulmonary Medicine
10.2016 - 12.2019
Owner/Assistant Manager
JC Construction LLC
04.2016 - Current
Sleep Clinic Technician
ThedaCare Medical Center
04.2016 - 10.2016
Registered Respiratory Therapist
ThedaCare Regional Medical Center
10.2014 - 04.2016
Neurodiagnostics Administrative Assistant
Ascention Medical
06.2011 - 05.2014
High School Diploma -
Oshkosh North High School
Associate of Applied Science - Respiratory Therapy
Northeast Wisconsin Technical College