Amanda Davis
Knoxville
Summary
Compassionate and detail-oriented professional with experience at Summit Medical Group, excelling in patient education and relationship building. Proven ability in Athena management and effective communication, fostering a supportive environment that enhances patient cooperation and satisfaction. Recognized for reliability and problem-solving skills, ensuring seamless healthcare experiences.
Overview
4
4
years of professional experience
Work History
Mammography Tech Aide
Summit Medical Group
Knoxville, TN
02.2024 - Current
- Checked patient details against records to maintain accuracy of procedures.
- Facilitated positive care experience for patients by establishing rapport and applying interpersonal skills to reduce anxiety and promote cooperation.
- Fostered positive and supportive environment for patients, often under stress, by offering emotional support and clear communication.
- Offered caring companionship and emotional support.
- Established trusting relationships with patients through consistent reliability and genuine empathy towards their unique situations.
Referral Coordinator
Summit Medical Group
Knoxville, TN
06.2023 - 02.2024
- Managed referral tracking system, maintaining accurate records of patient interactions and follow-ups.
- Facilitated insurance verification for referrals, addressing issues to prevent delays in patient service.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Provided exceptional customer service, addressing patient concerns and inquiries regarding the referral process.
- Developed and maintained strong working relationship with referral sources to streamline processing.
Receptionist
Summit Medical Group
Knoxville, TN
09.2021 - 06.2023
- Greeted and assisted patients, ensuring a welcoming environment at front desk.
- Managed multi-line phone system, directing calls efficiently to appropriate departments.
- Verified patient information, maintaining accuracy in electronic health records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Assisted with onboarding new clients and securing paperwork completion.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
Education
Associate of Science -
Pellissippi State Community College
Knoxville, TN05.2006
Skills
- PACS management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Caring and compassionate
- Active listening
- Effective communication
- Relationship building
- Documentation
- Appointment scheduling
Timeline
Mammography Tech Aide
Summit Medical Group
02.2024 - Current
Referral Coordinator
Summit Medical Group
06.2023 - 02.2024
Receptionist
Summit Medical Group
09.2021 - 06.2023
Associate of Science -
Pellissippi State Community College