Amanda Dingus
Bristol
Summary
Compassionate and detail-oriented professional with extensive experience in customer service, healthcare support, and conflict resolution. Skilled at delivering exceptional client experiences, maintaining compliance, and staying composed in fast-paced environments. Adept at managing multiple priorities while ensuring accuracy and efficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Legal Assistant/Office Manager (PRN)
Devault Charlton R Jr Office
Kingsport
11.2024 - Current
- Streamline office operations to improve workflow efficiency.
- Gather, organize, and maintain legal documents; draft correspondence
- Schedule client meetings, interviews, and depositions, ensuring smooth coordination.
Truck Driver/Loader/Unloader/Mechanic
Ellis & Son Excavating and Grading
Blountville
09.2024 - 01.2025
- Efficiently planned routes to optimize delivery times and minimize fuel consumption
- Performed routine vehicle inspections before each trip to identify any maintenance issues or potential hazards
- Assisted with loading/unloading of goods when necessary, ensuring proper handling techniques were followed at all times
Auto Body Shop Manager
Beechwood Bodyshop
Bristol
11.2023 - 01.2025
- Reduced company losses by 75% through accurate pricing and ticket creation.
- Maintained a positive work environment through effective communication and organization.
Private Caregiver/Personal Assistant
Wolfe, Klump & Jameson Private Care
Abingdon
10.2023 - 08.2024
- Enhanced client comfort and daily routines through efficient task management.
- Coordinated medical appointments and transportation.
- Managed financial responsibilities and maintained confidentiality.
Tire Technician
Spare Tire #3
Bristol
05.2023 - 10.2023
- Boosted sales by 65% by guiding customers through product options and recommendations.
- Reduced customer returns by 40% through proactive inspections and repairs.
Medical Scribe
Aquity Solutions
10.2022 - 05.2023
- Assisted healthcare providers with real-time charting during patient encounters to ensure accurate and timely documentation
- Maintained strict confidentiality of patient information in compliance with HIPAA regulations
- Reviewed and verified accuracy of medical charts for completeness and adherence to coding guidelines
- Collaborated with physicians to create comprehensive treatment plans based on patient history and symptoms
Confirmation Specialist
Gusto
Denver
08.2021 - 10.2022
- Worked remotely, confirming employee information in insurance platforms.
- Ensured accuracy in approval rates and contributions, creating tickets for missing data.
- Increased data accuracy rate by 25% through implementation of quality control measures in the verification process
Senior Fraud Investigator
Advanced Call Center Technologies LLC
Gray
09.2019 - 05.2021
- Conducted thorough investigations into insurance and credit card fraud cases.
- Developed strong relationships with law enforcement agencies for collaborative efforts.
- Produced detailed reports and identified fraud patterns to improve prevention.
Certified Nursing Assistant/Wound Care Physician Assistant
Brookhaven Manor/Orchard View
Kingsport
06.2017 - 07.2019
- Assisted with wound care procedures under physician supervision, including dressings, debridement, and irrigation.
- Assessed and documented wound conditions of wounds, monitored healing progress
Restorative Nursing Assistant/Social Worker Assistant
Orchard View Rehabilitation Center
Kingsport
03.2018 - 06.2019
- Supported patients in long-term treatment and recovery, following rehabilitation guidelines.
- Accompanied patients on appointments and assisted social workers in care planning.
- Maintained accurate documentation of patient progress, treatment plans, and case management activities
- Participated in regular supervision meetings with Social worker and colleagues to discuss cases and receive guidance on best practices
Education
GED -
Sullivan Central High
Kingsport, TNSkills
- Adaptability in High-Stress Environments
- Microsoft Office & Web-Based Applications
- Team Collaboration & Communication
- Time Management & Multitasking
- Regulatory compliance
- Compliance & HIPAA Awareness
- Attention to Detail & Quality Control
- Conflict Resolution & De-escalation
- Customer Service & Client Support
- Data Entry & Documentation Accuracy
- Client communication
- Schedule coordination
- Data accuracy
- Compliance knowledge
- Attention to detail
- Time management
- Problem solving
- Effective communication
- Team collaboration
- Billing statements
- Customer relationship management
Certification
BLS Certification
Languages
English, Native
Timeline
Legal Assistant/Office Manager (PRN)
Devault Charlton R Jr Office
11.2024 - Current
Truck Driver/Loader/Unloader/Mechanic
Ellis & Son Excavating and Grading
09.2024 - 01.2025
Auto Body Shop Manager
Beechwood Bodyshop
11.2023 - 01.2025
Private Caregiver/Personal Assistant
Wolfe, Klump & Jameson Private Care
10.2023 - 08.2024
Tire Technician
Spare Tire #3
05.2023 - 10.2023
Medical Scribe
Aquity Solutions
10.2022 - 05.2023
Confirmation Specialist
Gusto
08.2021 - 10.2022
Senior Fraud Investigator
Advanced Call Center Technologies LLC
09.2019 - 05.2021
Restorative Nursing Assistant/Social Worker Assistant
Orchard View Rehabilitation Center
03.2018 - 06.2019
Certified Nursing Assistant/Wound Care Physician Assistant
Brookhaven Manor/Orchard View
06.2017 - 07.2019
GED -
Sullivan Central High