Amanda Fabel
Alcoa
Summary
Dynamic Customer Engagement Leader with proven success at Petsmart, excelling in customer service and team collaboration. Recognized for exceeding sales targets through effective problem-solving and training programs. Skilled in cash handling and fostering brand loyalty, ensuring exceptional care for both customers and animals. Committed to enhancing team performance and driving store revenue.
I am a U.S. Navy Veteran and I bring that drive for excellence in my work. I am driven and hardworking. I am good with multitasking and love to help those under me succeed. I am a people person and enjoy getting to talk to those who come into my store.
Overview
7
7
years of professional experience
Work History
Customer Engagement Leader
Petsmart
08.2022 - Current
- Duties included assisting customer service to the customers in our store as well as answering phone and online complaints.
- I am the department leader over the Pet Care section. Which includes tasking those in my section to properly care for the animals including proper environment, proper care, and proper diet.
- I am also in charge of the cashiers. Making sure they are engaging with our customers, greeting them, and making sure they are taking care of.
- I am also in charge of the metrics of Greeting the customers, making sure that everyone is offered assistance and helping with anything they may need while in our store.
- Provided information to customers by reviewing orders and educating about basic care and service of purchased equipment.
- Consistently met or exceeded sales targets by building strong rapport with clients through exceptional service delivery.
Associate Lead With Keys
Petsmart
10.2021 - 08.2022
- Enhanced team performance by providing regular coaching, guidance, and constructive feedback on individual and group tasks.
- Managed opening and closing procedures, ensuring proper cash handling processes were followed consistently.
- Assisted in the hiring process, conducting interviews and selecting top candidates for open positions within the company.
- Implemented successful sales strategies to drive store revenue and exceed monthly targets.
- Contributed to overall store success with excellent customer service skills, resulting in high levels of repeat business from satisfied clients.
Cashier/ Petcare Specialist
Petsmart
07.2018 - 10.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Proper care of the animals in our care.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
Education
High School Diploma -
Lee High School
Jonesville, VA05-1999
Skills
- Brand awareness
- Account management
- Training programs
- Customer service
- Problem-solving
- Time management
- Multitasking and organization
- Critical thinking
- Team collaboration
- Shipping and receiving
- Active listening
- Adaptability and flexibility
- Verbal and written communication
- Creative problem solving
- Money handling
- Decision-making
Timeline
Customer Engagement Leader
Petsmart
08.2022 - Current
Associate Lead With Keys
Petsmart
10.2021 - 08.2022
Cashier/ Petcare Specialist
Petsmart
07.2018 - 10.2021
High School Diploma -
Lee High School
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