Amanda Gibson

Wire transfers

Adding new accounts into Horizon

Returns of EFT

Debit Card Inventory

Backup to switchboard

• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Passionate about learning and committed to continual improvement.

• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
• Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
• Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
• Followed up on delinquent tenants and coordinated collection procedures.
• Maintained original leases and renewal documents in digital and hardcopy format for property management office.
• Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
• Introduced prospective tenants to types of units available and performed tours of premises.
• Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
• Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
• Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
• Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
• Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
• Coordinated with janitorial and engineering staff on maintenance and upkeep.
• Coordinated with legal counsel to resolve tenant disputes.
• Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
• Reduced vacancy periods by implementing strategic marketing initiatives targeting specific demographics within the community.
• Established strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting the property''s operations.
• Implemented comprehensive safety protocols to minimize potential risks and ensure the well-being of all residents within the property.
• Developed and implemented comprehensive property maintenance plan, leading to increase in property values.

• Maintained payroll information by calculating, collecting, and entering data.
• Updated employee files with new details such as changes in address or salary levels.
• Responded to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.
• Maintained employee confidence and protected payroll operations by keeping information confidential.
• Verified timekeeping records and handled any discrepancies with employees.
• Maintained confidentiality of employee records and payroll information.
• Ensured accurate payment distribution for employees by diligently reviewing timecards and attendance records.
• Processed W-2s, 1099s and other year-end reports to remain in compliance with state and federal laws.
• Issued paychecks on designated pay dates to avoid employee dissatisfaction.
• Resolved issues arising from incorrect payments or missing information by collaborating with managers to gather necessary details promptly.
• Collaborated with the human resources department to ensure proper management of employee benefits and deductions.
• Maintained compliance with federal, state, and local tax laws by staying updated on regulations and submitting timely reports.
• Provided exceptional customer service by promptly addressing employee inquiries regarding payroll matters, fostering a positive working environment.
• Enhanced accuracy of timekeeping records, verifying employee hours worked against payroll data.
• Simplified year-end tax reporting process for employees by organizing and distributing necessary documents well in advance.
• Maintained confidentiality of employee payroll information, ensuring secure handling of sensitive data.
• Generated reports to track employee time and attendance.
• Managed and updated employee benefits information.
• Reconciled payroll discrepancies and responded to inquiries from employees.