Amanda Giese
Senior Sales Associate
Murfreesboro
Summary
Dynamic professional with a strong focus on exceptional customer service and effective problem-solving. Proven ability to enhance client satisfaction and drive repeat business through effective communication and relationship-building.
Overview
12
12
years of professional experience
Work History
Catering Coordinator, Sales Associate
Publix
Murfreesboro, TN
07.2021 - Current
- Enhanced event success by coordinating with clients and understanding their specific catering needs.
- Handled incoming calls, addressing customer needs and concerns to enhance retention and satisfaction.
- Enhanced company's reputation by consistently delivering high-quality service and culinary excellence.
- Improved client satisfaction by promptly addressing concerns and providing excellent customer service.
- Handled incoming company phone calls, addressing customer needs, concerns and deadlines to promote retention and satisfaction.
- Developed relationships with customers, fostering loyalty and encouraging repeat business.
- Solved customer challenges by offering relevant products and services.
- Consistently achieved monthly sales targets by implementing effective sales strategies and leveraging product knowledge.
Package Handler
Fed Ex Ground
Murfreesboro, TN
05.2021 - 06.2021
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Contributed to increased productivity by working effectively in high-pressure situations.
- Followed safety regulations to maintain safe work environment.
Retail Sales Associate
Walmart
Murfreesboro, TN
01.2018 - 05.2021
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers in completing purchases, locating items, and enrolling in reward programs to enhance shopping experience.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Resolved customer issues during returns and exchanges, ensuring adherence to company policies and maintaining customer satisfaction.
- Managed inventory levels, accurately processed shipments, and restocked merchandise.
- Aided store leadership in executing merchandising strategies, optimizing product positioning to attract customer interest.
- Trained new employees in sales techniques and store procedures, improving team effectiveness.
Department Lead
Shoe Carnival
Murfreesboro, TN
06.2014 - 01.2018
- Managed inventory and receiving operations, ensuring optimal stock levels aligned with demand forecasts.
- Facilitated communication with managers across departments to enhance operational transparency.
- Coordinated team roles for department projects, ensuring adherence to quality assurance standards.
- Oversaw efficient inventory stocking and supply rotation.
- Communicated with managers of other departments to maintain transparency.
- Improved client retention rates by cultivating long-lasting relationships through regular communications and tailored solutions.
Education
Bachelor of Arts - Visual Arts, Marketing
Middle Tennessee State University
Murfreesboro, TN 05.2001 -
High School Diploma -
Blackman Highschool
Murfreesboro, TN05-2014
Skills
- Order processing
- Product knowledge
- Quality assurance
- Inventory tracking
- Customer service
- Complaint resolution
- Client rapport building
- Time management
- Teamwork and collaboration
- Verbal/written communication
- Problem-solving
- Customer satisfaction prioritization
Timeline
Catering Coordinator, Sales Associate
Publix
07.2021 - Current
Package Handler
Fed Ex Ground
05.2021 - 06.2021
Retail Sales Associate
Walmart
01.2018 - 05.2021
Department Lead
Shoe Carnival
06.2014 - 01.2018
Bachelor of Arts - Visual Arts, Marketing
Middle Tennessee State University
05.2001 -
High School Diploma -
Blackman Highschool