Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Amanda Gluckner

Chattanooga

Summary

Patient Services Coordinator with extensive experience in electronic medical records management and healthcare documentation accuracy at Tennessee Oncology. Demonstrated success in enhancing patient satisfaction through exceptional service and attention to detail. Proficient in ICD-10 coding, thriving in fast-paced environments while ensuring compliance and operational efficiency.

Overview

20
20
years of professional experience

Work History

Patient Services Coordinator - Team Lead

Tennessee Oncology
Chattanooga
03.2023 - Current
  • Performed duties as Registration Coordinator, Scheduling Coordinator, and HIM Specialist effectively.
    Managed collection of copays, ensured meticulous record keeping, and scanned necessary documents.
    Coordinated scheduling of patient appointments, tracked referrals, and reviewed reports.
    Uploaded gathered medical records to patient charts in compliance with Tennessee Oncology and HIPAA regulations.

Waitress

City Cafe
02.2022 - Current
  • Taking orders for customers with enthusiasm. Preparing tickets and collecting payments. Assist in the kitchen preparing orders. Answering phones and taking call in orders. Providing excellent customer service.

Medical Receptionist

AFC Urgent Care
08.2017 - 01.2023
  • Responsible for all patients at check in and discharge planning. Verified insurance, collected copays and deductibles. Provided all paperwork for workman’s compensation and occupational medicine visits, per guidelines and procedures. Prepared and completed immigration paperwork for patient’s medical visa statuses. Answered and directed all patient calls.

Server/Hostess

Cracker Barrel
01.2006 - 01.2021
  • Seating customers and taking orders. Preparing tickets and collecting payments. Assisted in the kitchen preparing orders. Answered phones and took call in orders. Provided excellent customer service.

Clerical Assistant

Cleveland Imaging
12.2015 - 08.2017
  • Registered patients at check-in. Scheduled appointments, collected copays, and deductibles. ICD-10 coding. Answered phones and directed calls using a multiline phone system. Provided excellent customer service and obtained positive customer relations.

Customer Service Rep/Collections

Nationwide Recovery Service
10.2008 - 03.2013
  • Collected past due balances from patients. Obtained attorney, insurance, and workers compensation information as needed. Answered calls and sent faxes. Provided excellent customer service while multitasking.

Education

High School Diploma -

Cleveland High School
05.2005

Skills

  • Electronic medical records management
  • ICD-10 and CPT coding
  • Healthcare documentation accuracy

References

  • Ashley, Polack, 423-458-0589, Friend 10 years
  • Heather, Harvey, 423-509-4167, Friend 5 years
  • Natasha, Ballard, Dr., 423-313-7158, Professional 6 years
  • Jillian, Yeager, PA, 615-970-9628, Professional 6 years

Timeline

Patient Services Coordinator - Team Lead

Tennessee Oncology
03.2023 - Current

Waitress

City Cafe
02.2022 - Current

Medical Receptionist

AFC Urgent Care
08.2017 - 01.2023

Clerical Assistant

Cleveland Imaging
12.2015 - 08.2017

Customer Service Rep/Collections

Nationwide Recovery Service
10.2008 - 03.2013

Server/Hostess

Cracker Barrel
01.2006 - 01.2021

High School Diploma -

Cleveland High School

Similar Profiles

CREATE PROFILE
Amanda Gluckner