Amanda Greer
Lexington,TN
Summary
Determined, accurate and results-oriented, with extensive experience at Autozone, adept in workplace safety and quality control. Excelled in performing returns processes, and enhancing customer satisfaction, while working with other teams to make sure all needs are met. Demonstrated exceptional problem-solving and effective communication skills, significantly improving system efficiency and productivity.
Personable and detail-focused, with strong aptitude for managing returns and customer service. Familiar with inventory sku systems and proficient in data entry, ensuring accurate and efficient record-keeping. Committed to optimizing returns processes to enhance customer satisfaction. Fluent and very well knowledgeable in AZWIN systems.
Overview
17
17
years of professional experience
Work History
Returns Clerk
Autozone
02.2011 - Current
- Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
- Adhered to company safety guidelines to minimize warehouse accidents.
- Increased productivity through streamlined processes and system efficiency.
- Collaborated cross-functionally with other departments such as sales and quality control, enabling a holistic approach to addressing customer concerns about returned products.
- Assisted management in identifying trends and patterns in returns, contributing to strategy development for reducing returns frequency.
- Maintained company processing standards across all vendor product lines.
- Performed regular audits on processed returns, confirming adherence to established quality control measures and flagging discrepancies for timely correction.
- Increased efficiency in returns handling by organizing workspace effectively and managing high volumes of incoming packages daily.
- Supported loss prevention efforts by verifying product authenticity, detecting fraudulent activities, and reporting suspicious incidents to advisors.
- Delivered exceptional service to customers experiencing return-related difficulties, demonstrating patience and empathy while working towards resolution.
- Enhanced customer satisfaction by promptly processing returns and issuing credits.
- Investigated and resolved customer inquiries and complaints quickly.
Core Line Auto Zoner
Auto Zone Distribution Center
02.2011 - 01.2020
- Unloaded, inspected, and stored damaged and returned products.
- Credited stores merchandise in a timely manner to avoid any loss in their monies.
- Proactively reported any discrepancies found in inventory counts during loading/unloading processes, ensuring accurate stock levels at all times.
- Maintained knowledge in AZWIN systems on how to accurately credit properly, and make sure items were input for the proper vendor.
- Trained other Auto Zoners in learning our departments task.
- Maintained a safe work record
- Organized locations making daily task more efficient.
Outbound Order Selector
Auto Zone Distribution Center
12.2007 - 02.2011
- Boosted productivity by efficiently utilizing various equipment, such as pallet jacks and forklifts, to transport and stack merchandise.
- Enhanced order accuracy by diligently verifying product codes and quantities before packaging.
- Demonstrated adaptability, successfully managing multiple tasks simultaneously during peak business hours without compromising quality or speed.
- Expedited order processing timeframes with thorough knowledge of warehouse layout for quick item retrieval.
- Minimized damaged items through careful handling of fragile products while selecting orders.
- Maintained a clean and safe work environment by adhering to company guidelines and procedures at all times.
- Collaborated with fellow Order Selectors to ensure efficient workflow during high-volume periods.
- Promoted a positive working atmosphere among colleagues through effective communication, open dialogue, and mutual respect for each other''s roles within the team structure.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Picked and packed order items.
- Followed orders precisely for correct items, sizes and quantities.
Education
High School Diploma -
Gateway Christian School
Jackson, TN05-2005
Skills
- Workplace safety
- Quality control
- Use in Excel
- Effective communication
- Customer Service with vendors, stores and employees
- Paperwork processing
- Warehouse experience
- Returns logging
Timeline
Returns Clerk
Autozone
02.2011 - Current
Core Line Auto Zoner
Auto Zone Distribution Center
02.2011 - 01.2020
Outbound Order Selector
Auto Zone Distribution Center
12.2007 - 02.2011
High School Diploma -
Gateway Christian School
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