Amanda Hankal

Small Business Owner

P&M Auto Care

01.2013 - 12.2022

Managed daily operations for a successful small business, ensuring efficient processes and quality services.
Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
Promoted business via social media to generate leads and maximize brand identity.
Enhanced company reputation by consistently delivering exceptional service quality to customers.
Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
Expanded client base through targeted networking initiatives, resulting in increased sales opportunities.
Achieved consistent growth with careful planning and execution of business development initiatives.
Participated actively in local community events or organizations as a way to give back while expanding brand visibility and credibility.
Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
Increased revenue by implementing effective marketing strategies and establishing strong customer relationships.
Fostered a positive work environment that motivated employees towards achieving their potential while contributing significantly towards overall company success.
Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
Developed strategic partnerships with suppliers, negotiating favorable terms to control costs and improve product offerings.
Evaluated competitors'' offerings to identify gaps in the market for unique selling propositions that attracted new clients.