Amanda Hicks
Memphis
Summary
Highly motivated professional with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Business Owner
Memphis Whistle LLC
Memphis
01.2020 - Current
- Founded and operated a successful business for 3 years and counting, overseeing all aspects of operations
- Managed a team of 10 employees, providing leadership, guidance, and support
- Built and maintain our website via Squarespace
- Utilize Google's suite of office products for our day-to-day
- Utilized social media platforms, like Meta Business Suite to expand brand awareness and engage with target audience
- Maintained high levels of customer satisfaction through exceptional service delivery
- Implemented quality control processes to ensure consistent product/service excellence
- Develop and design menus and recipes for both the bar and kitchen
Office Manager
ANB Senior Service
Memphis
02.2017 - 01.2020
- I started as a part time home health aide and worked my way to being promoted to Office Manager.
- I managed the day to day duties of running the office for this small Memphis based business.
- Duties included but weren't limited to email, running employee background checks, writing employee handbooks and procedure manuals, errand running.
Self Employed
Memphis
01.2016 - 10.2018
- I helped a family care for their mother in-home until we had to make the difficult decision to move her to an Alzheimer's Community.
- I continued to work with another independent person to care for elders in their homes.
- I was a Tennessee Licensed Nursing Assistant.
Lifestyles Coordinator/CNA/Concierge
Querencia at Barton Creek
Austin
08.2009 - 08.2016
- I started as a Certified Nursing Assistant and moved to Lifestyles Coordinator.
- As a lifestyles coordinator I kept my residents as active and happy as possible.
- I was instrumental in the planning and implementation of the calendar of activities for each month based on level of care needed for the residents of the community.
- Some of these activities include but are not limited to throwing parties that involve lining up musicians and doing the catering, researching articles for a daily round table discussion of current events, designing and leading a thirty minute seated exercise/range of motion routine geared towards keeping my residents as active as possible.
- As a CNA I assisted the residents with anything they needed, from basic activities of daily living to helping them arrive promptly at any activity they were interested in or therapy they were scheduled for.
- Due to my CPR and First Aid Certifications I was also able to step in quickly if there was a medical emergency.
- In addition to the above duties I also stepped in as needed as the first face you would see when you entered the community.
- I covered concierge for lunch or any other time they require extra help.
- Concierge duties include basic phone skills, computer skills, faxing, making copies, setting appointments for residents and reminding residents of these appointments.
Independent Insurance Agent
Aflac
Austin
09.2015 - 01.2016
- I found self employment with backing of a national company in consulting with small businesses on how to best serve and provide for their employees while keeping costs to the employer low.
Education
Certification in Medical Office Administrator -
Management and Strategy Institute
Remote01.2020
Skills
- WORD
- Accounting
- Home Care
- Meal preparation
- Supervising experience
- Leadership
- Restaurant experience
- Dementia Care
- Office Management
- Project management
- SECRETARIAL
- Nursing
- Management
- EXCEL
- Google Docs
- Alzheimer's Care
- Catering
- Caregiving
- Conflict management
- Sales
- Senior care
- CUSTOMER SERVICE
Certification
Certified Nursing Assistant (CNA)
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Business Owner
Memphis Whistle LLC
01.2020 - Current
Office Manager
ANB Senior Service
02.2017 - 01.2020
Self Employed
01.2016 - 10.2018
Independent Insurance Agent
Aflac
09.2015 - 01.2016
Lifestyles Coordinator/CNA/Concierge
Querencia at Barton Creek
08.2009 - 08.2016
Certification in Medical Office Administrator -
Management and Strategy Institute