Open To Work
Amanda Irvin
Ardmore
Summary
Adaptable digital shopper with experience in customer service. Strengths include strong knowledge of customer behavior, ability to resolve conflict, and ability to collaborate with team members. Proven success in previous role through providing product recommendations to customers meeting their satisfaction.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
Work History
Digital Shopper
Walmart
Hazel Green
12.2023 - Current
- Assisted customers with product selection and locations.
- Managed digital inventory to ensure product accuracy.
- Processed online orders efficiently.
- Educated customers on using Walmart's app features for a seamless experience.
- Listened to customer needs to identify and recommend best products and services.
- Completed pickup and shopping orders for customers within local area.
- Secured and stored items until customer pickup.
- Assisted teammates with daily tasks during peak periods.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Greeted customers and answered product or service questions.
- Asked store associates for help locating missing products.
Cashier/Cook
Shell/ Quick Mart
Ardmore
04.2018 - 12.2023
- Maintained clean and organized checkout areas to enhance customer experience.
- Assisted in inventory management by restocking shelves and monitoring stock levels.
- Provided excellent customer service by addressing inquiries and resolving issues.
- Collaborated with team members to ensure smooth store operations during busy hours.
- Handled cash, credit, and mobile payments with accuracy and attention to detail.
- Promoted loyalty programs to customers, increasing engagement with the brand.
- Trained new cashiers on operational procedures and customer service standards.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Learned roles of other departments to provide coverage and keep store operational.
- Followed company security procedures for handling large sums of money.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Balanced daily transactions on a computerized point-of-sale system.
- Helped with purchases and signed customers up for rewards program.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Discounted purchases by scanning and redeeming coupons.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Used suggestive selling techniques to promote add-on sales.
- Resolved customer complaints professionally in accordance with company policy.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Built and maintained productive relationships with employees.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Adhered to social distancing protocols and wore mask or face shield.
- Trained new staff on food preparation techniques and kitchen safety practices.
- Implemented food storage procedures to minimize waste and ensure freshness.
- Monitored food quality and presentation to meet company standards consistently.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Wrapped, dated and labeled food items in storage for safety and freshness.
- Followed established procedures and requirements for safe food handling, storage and service.
- Chopped, diced and sliced vegetables and fruit ahead of rush periods.
- Enforced proper sanitation practices to prevent spoiling or contamination of foods.
- Organized storage areas for efficient usage of space.
- Carried pans and trays of food to and from work stations, stove, and refrigerator.
- Managed portion control using correct utensils during preparation and plating.
- Resolved customer complaints regarding food quality or services provided.
- Coordinated orders to expedite food from kitchen according to cook time and delivery time.
- Set up and performed initial prep work for soups, sauces, and salads.
- Performed basic administrative duties such as inventory management, ordering supplies.
- Set up work stations prior to opening to minimize prep time.
- Checked completed orders for correct quantity and quality.
- Monitored temperatures of prepared food and cold-storage areas.
- Handled advanced thawing and food pre-preparation for upcoming meals.
Stay home Mom/Family Babysitter
Myself
Elkmont
01.2012 - 12.2018
- Supervised children's activities and ensured a safe play environment.
- Prepared nutritious meals and snacks according to dietary needs.
- Assisted with homework and educational projects for school-age children.
- Organized engaging games and crafts to stimulate creativity.
- Managed daily schedules, including nap times and outings.
- Communicated effectively with parents about children's progress and needs.
- Maintained a clean and organized play area for children's safety.
- Provided emotional support and guidance during challenging situations.
- Provided a safe, nurturing environment for the children while parents were away.
- Performed light housekeeping duties such as laundry and tidying up common areas used by the kids.
- Put babies down for naps or bedtime routines following parent's instructions.
- Kept track of daily activities of the children including meals eaten, naps taken.
- Took children out on walks or to playgrounds to encourage physical activity.
- Assisted children in developing good hygiene habits such as brushing teeth and washing hands.
- Changed diapers as needed.
- Bathed and dressed infants and toddlers.
- Communicated regularly with parents about any changes in routine or behavior observed in their child and children.
- Created nurturing, safe environments to promote emotional, social, and intellectual growth.
- Observed children during snack time to prevent choking.
- Read books to promote language development.
- Responded appropriately to behavior issues that arose between siblings or other family members.
- Administered basic first aid if necessary in case of minor injuries or illnesses.
- Provided transportation for kids to after-school activities.
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
- Monitored children's safety and well-being to prevent accidents and falls.
Education
BBA -
Southern New Hampshire University
Hooksett, NH 08.2025 - 03.2026
BBA - Finance, Marketing, Management, Accounting
Southern New Hampshire University
Hooksett, NH 08.2025 - 03.2026
Associate Degree in Business - Business Education/Office Management
Motlow State Community College
Tullahoma, TN 08.1999 - 12.2002
Skills
- Customer service
- Inventory management
- Cash handling
- Team collaboration
- Order fulfillment
- Vendor engagement
- Documentation and reporting
- Upbeat and outgoing attitude
- Decision-making
- Strong interpersonal skills
- Attention to detail
- Planning and organization
- Accurate money handling
- Customer relations
- Flexible schedule
- Confidentiality
References
References available upon request.
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeLocation Preference
RemoteSalary Range
$15/hr - $1000/hrTimeline
BBA -
Southern New Hampshire University
08.2025 - 03.2026
BBA - Finance, Marketing, Management, Accounting
Southern New Hampshire University
08.2025 - 03.2026
Digital Shopper
Walmart
12.2023 - Current
Cashier/Cook
Shell/ Quick Mart
04.2018 - 12.2023
Stay home Mom/Family Babysitter
Myself
01.2012 - 12.2018
Associate Degree in Business - Business Education/Office Management
Motlow State Community College
08.1999 - 12.2002