Summary
Overview
Work History
Education
Skills
References
Timeline
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Amanda Knezevich

Cleveland

Summary

Dynamic Portfolio Specialist at CS Hudson with a proven track record in enhancing customer satisfaction through effective communication and conflict resolution. Skilled in operational efficiency and employee training, I excel at building strong client relationships and driving team collaboration to achieve organizational goals.

Overview

17
17
years of professional experience

Work History

Portfolio Specialist

CS Hudson
Hauppauge
01.2024 - Current
  • Managed client communications, addressing inquiries and providing timely updates.
  • Managed client inquiries through phone and email communications.
  • Resolved customer issues using company-specific support systems.
  • Documented client interactions in the customer relationship management system.
  • Coordinated with internal teams to address client needs efficiently.
  • Conducted follow-ups with clients to ensure satisfaction with services provided.
  • Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills.

Supervisor

CS Hudson
Hauppauge
08.2023 - 12.2023
  • Implemented process improvements to enhance operational efficiency.
  • Conducted regular performance evaluations and provided feedback to team members.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Complied with company policies, objectives and communication goals.

Operations Manager

American Project & Repair
Brighton
10.2022 - 06.2023
  • Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
  • Collaborated with management team on long-term strategic planning initiatives for the organization.
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Collaborated with team leaders on quality audits.
  • I reported to and worked side by side with the president of the company.

Manager

American Project & Repair
Brighton
04.2010 - 09.2022
  • Coordinated team meetings to discuss project updates and address concerns.
  • Assisted in developing project plans and timelines for various initiatives.
  • Supported staff by providing training on company policies and procedures.
  • Collaborated with cross-functional teams to streamline workflow processes.

Customer Service Representative

American Project & Repair
Brighton
04.2008 - 08.2022
  • Received 30 to 40 job tickets for service repair.
  • Dispatched local handymen, electricians, plumbers, locksmiths, and glass vendors to handle national retail and commercial locations.
  • Resolved customer inquiries via phone and email, ensuring prompt and effective solutions.
  • Addressed customer issues through calls and emails, delivering timely and satisfactory resolutions.
  • Handled customer communications through calls and emails, providing efficient problem-solving assistance.
  • Follow through on all jobs to completion.

Education

GED -

Brighton Hight School
Brighton, MI
06-1996

Skills

  • Customer relationship manage
  • Conflict resolution
  • Team collaboration
  • Operational efficiency
  • Employee training
  • Problem solving
  • Effective communication
  • Attention to detail
  • Relationship building
  • Decision making
  • Multitasking Abilities
  • Time management abilities
  • Relationship management

References

References available upon request.

Timeline

Portfolio Specialist

CS Hudson
01.2024 - Current

Supervisor

CS Hudson
08.2023 - 12.2023

Operations Manager

American Project & Repair
10.2022 - 06.2023

Manager

American Project & Repair
04.2010 - 09.2022

Customer Service Representative

American Project & Repair
04.2008 - 08.2022

GED -

Brighton Hight School

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Amanda Knezevich