Amanda Kozik
Jackson
Summary
Adept at blending compassionate patient care with effective administrative operations, I have honed my skills across roles from Med Tech at Cades Assisted Living Facility to Administrative Assistant at Greater Image Health Care. My proficiency in medical records management and strong interpersonal skills have significantly enhanced patient satisfaction and operational efficiency.
Dedicated Medical Technician offering both direct patient care and medical office management experience. Committed to obtaining the highest level of patient satisfaction through ensuring regulatory compliance and adherence to practice standards. Documented to cultivate trust and rapport with patients and maintain strong relationships. Excellent communication and interpersonal skills with patients, families and other healthcare professionals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Med Tech
Cades Assisted Living Facility
01.2022 - 02.2023
- Assisted administering medications.
- Documented/ charted in mars as well as pill count.
- Interacted with patients and families while demonstrating high standards of performance, teamwork, and compassion.
- Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
- Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
- Maintained patient records and reports to enable tracking history and provide accurate and up-to-date information for facility.
- Assisted with call lights as well as assisted residents and other staff members with needs
Administrative Assistant
Greater Image Health Care
01.2022 - 04.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Assisted coworkers and staff members with special tasks on daily basis.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Organized logistics and materials for each meeting and took detailed notes for records.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Managed filing system, entered data and completed other clerical tasks.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
Mental Health Home Trainer
Madison Haywood Developmental Services
06.2020 - 02.2021
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with daily living activities, running errands, and household chores.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Monitored and assisted residents through individual service plans.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Remained alert to problems or health issues of clients and competently responded.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Recognized and reported abnormalities or changes in patients' health status to house manager.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Planned activities to encourage movement, stretching, and strength building.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Provided safe mobility support to help patients move around personal and public spaces.
Waitress
Waffle House
07.2015 - 05.2019
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Proved successful working within tight deadlines and a fast-paced environment.
- Processed orders and sent to kitchen employees for preparation.
- Answered customers' questions, recommended items, and recorded order information.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Increased sales significantly by upselling higher-end products to customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Education
Certificate - Medical Assisting, Ekg, Phlebotomy, Cna, Pct
Tennessee College of Applied Technology
Lexington, TN08-2024
High School Diploma -
Hardin County High School
Savannah, TN05-2014
Skills
- Housekeeping
- Patient awareness
- Compassionate patient care
- Activities of daily living support
- Toileting assistance
- Adaptive equipment use
- Nutrition planning
- Meal planning
- Medical office administration
- Medical records management
- Direct patient care
- Behavior redirection
- Cooking and meal preparation
- Fall prevention
- Feeding support
- Dressing assistance
- Medication administration
- CPR certified
- Patient assessments
- Range of motion exercises
- Observational skills
- Mail handling
- Memo preparation
- Reception oversight
- Meeting planning
- Records retrieval
- Bookkeeping
- Scheduling
- Filing
- Customer and client relations
- Clerical support
- spanish fluent
- Spreadsheet development
- Professional communication
- Administrative operations
- Inventory supplies
- Patient scheduling
- Appointment scheduling
- Writing reports
- Documentation and reporting
- Strong interpersonal skills
- Critical thinking
- Prioritizing patients
- Strong problem solver
- Multi-line phone proficiency
- Payroll and benefits administration
- Quality assurance
- Meticulous attention to detail
- Patient preparation
- Stress testing
- HIPAA compliance
- Vital signs measurement
- Medical terminology
- Patient safety
- CPR/AED
- Emergency response
- Sterile field management
- EKG technician
- Restocking supplies
- Infection prevention
- Vital signs monitoring
- Basic nursing care
- ADL support
- Mobility assistance
- Body mechanics knowledge
- Medical laboratory procedures
- Patient assistance
- Wound care
- Specimen collection
- Infection control
- Patient education
- Catheter care
- End-of-life care
- Acute care
- Clinical training
- Data collection
- Blood glucose monitoring
- Safety protocols
- Sample transport
- Quality control guidelines
- Venipuncture
- Specimen handling
- Hemoglobin testing
- Specimen labeling procedures
- Supply restocking
- Recording data
- Biohazard disposal
- Medical records maintenance
- Diagnostic testing
- Centrifugation
- Sanitation and sterilization
- Patient confidentiality
Certification
nctt certified patient care tech
cpr certified
Languages
Spanish
Full Professional
Timeline
Med Tech
Cades Assisted Living Facility
01.2022 - 02.2023
Administrative Assistant
Greater Image Health Care
01.2022 - 04.2022
Mental Health Home Trainer
Madison Haywood Developmental Services
06.2020 - 02.2021
Waitress
Waffle House
07.2015 - 05.2019
Certificate - Medical Assisting, Ekg, Phlebotomy, Cna, Pct
Tennessee College of Applied Technology
High School Diploma -
Hardin County High School
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