Amanda Miller
Waynesboro
Summary
Detail-oriented customer service professional with 13+ years of experience driving client satisfaction, retention, and agency growth. Versed in insurance products, policy servicing, and coverage solutions, with a proven ability to simplify complex information, resolve issues efficiently, and build lasting client relationships. Highly organized and recognized for exceptional communication, problem-solving, and delivering superior customer experiences in fast-paced, high-volume environments.
Overview
13
13
years of professional experience
Work History
Customer Service
State Farm
Dickson, TN
09.2018 - 11.2021
- Cultivated strong client relationships through proactive communication and policy reviews, increasing satisfaction, loyalty, and repeat business.
- Drove agency growth by identifying and executing cross-selling opportunities across auto, home, and life policies, increasing policy counts and overall revenue.
- Converted inbound inquiries into active policies by clearly presenting coverage options and recommending solutions aligned with client needs.
- Delivered high-quality customer service by efficiently resolving policy, billing, and claims inquiries, strengthening client trust and improving customer retention.
Customer Service
State Farm
Hohenwald, TN
09.2013 - 09.2018
- Provided exceptional customer service, leading to increase in repeat patronage.
- Maintained consistent follow-up and accurate policy servicing, helping reduce cancellations and improve overall retention rates.
- Delivered exceptional customer service by resolving policy, billing, and claims inquiries efficiently, strengthening client trust and retention.
- Helped convert inquiries into active policies by clearly explaining coverage options and guiding clients to the best solutions.
- Contributed to the agency achieving key sales milestones and recognition through strong customer engagement, referrals, and service excellence.
Customer Service
State Farm
Dickson, TN
09.2008 - 08.2013
- Delivered exceptional customer service by promptly resolving policy questions, billing concerns, and claims assistance, helping strengthen client trust and long-term retention.
- Identified cross-selling opportunities for additional coverage (auto, home, life, and umbrella policies), contributing to increased policy counts and agency revenue growth.
- Maintained a high level of responsiveness and professionalism, helping the agency consistently receive positive customer feedback and referrals.
- Contributed to the agency achieving sales milestones and performance benchmarks through consistent client engagement and service excellence.
- Supported agency growth by ensuring accurate policy servicing and timely follow-ups, reducing cancellations and improving retention rates.
Education
General
Nashville State Community College
Nashville, TNSkills
- Experienced in handling high call and service volumes while maintaining efficiency, organization, and a consistently positive client experience
- Strong attention to detail with the ability to manage policy documentation, billing inquiries, and account updates with a high level of accuracy
- Demonstrate comprehensive knowledge of insurance products, policy structures, and coverage options, enabling clients to make informed decisions about their protection needs
- Possess exceptional communication and interpersonal skills, effectively building trust and rapport with a diverse customer base
- Known for reliability, accountability, and a strong work ethic, consistently contributing to a collaborative and high-performing agency team
Timeline
Customer Service
State Farm
09.2018 - 11.2021
Customer Service
State Farm
09.2013 - 09.2018
Customer Service
State Farm
09.2008 - 08.2013
General
Nashville State Community College