AMANDA NIELSEN
Nashville
Summary
Dynamic customer service professional with a proven track record at the IRS, adept at resolving conflicts and enhancing customer loyalty. Skilled in active listening and problem resolution, I excel in high-pressure environments. My commitment to accuracy and relationship building has consistently driven client satisfaction and business growth.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Internal Revenue Service, IRS
12.2020 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
FIELD REPRESENTATIVE
RESEARCH TRIANGLE INTERNATIONAL
01.2020 - 12.2020
- Completed paperwork in full, on time and with high accuracy.
- Established strong relationships with clients, fostering trust and loyalty for ongoing business growth.
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
- Assisted in training new team members, resulting in increased productivity and overall team performance.
Education
Bachelor of Science - CRIMINAL JUSTICE/PSYCHOLOGY
UNIVERSITY OF TENNESSEE
MARTIN, TN12-1994
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Professional telephone demeanor
Timeline
Customer Service Representative
Internal Revenue Service, IRS
12.2020 - Current
FIELD REPRESENTATIVE
RESEARCH TRIANGLE INTERNATIONAL
01.2020 - 12.2020
Bachelor of Science - CRIMINAL JUSTICE/PSYCHOLOGY
UNIVERSITY OF TENNESSEE
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