Amanda Patterson
Lobelville
Summary
Dynamic professional with extensive experience as a Police Dispatcher at Maury County Sheriffs Department, excelling in crisis communication and data management. Proven ability to enhance emergency response times through effective prioritization and organization. Skilled in multi-line telephone operation and customer relations, ensuring calm and efficient service in high-pressure situations.
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
15
15
years of professional experience
Work History
Receptionist
Specialty Orthopaedics
02.2025 - 02.2026
- Managed patient check-in and appointment scheduling efficiently.
- Coordinated communication between patients and medical staff to enhance service delivery.
- Maintained organized front desk operations, ensuring a welcoming environment for patients.
- Assisted with insurance verification and processing to streamline administrative workflows.
- Supported office management by maintaining accurate patient records using electronic health record systems.
- Trained new reception staff on office protocols and customer service standards to improve team performance.
- Implemented improvements in patient flow processes, reducing wait times and enhancing satisfaction levels.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Police Dispatcher
Maury County Sheriffs Department
04.2020 - 11.2024
- Operated multi-line telephone systems to manage incoming emergency and non-emergency calls
- Recorded detailed information from callers for accurate dispatching of law enforcement units
- Monitored radio communications to relay critical information to officers in the field
- Coordinated responses between multiple agencies during high-priority incidents
- Maintained up-to-date knowledge of local geography and jurisdictions for effective dispatching
- Assisted in training new dispatchers on protocols and systems for efficient operations
- Provided support in crisis situations, ensuring calm and effective communication with distressed callers
- Handled sensitive situations with professionalism, maintaining confidentiality while collecting necessary information from callers for effective intervention.
- Managed high-stress situations effectively, utilizing active listening skills and empathy to provide support to those involved in emergencies or traumatic events.
- Maintained a calm and reassuring presence during high-pressure situations, ensuring clear communication between callers, officers, and other agencies involved in emergency response.
- Supported public safety initiatives by gathering relevant data from callers for accurate dispatching of appropriate resources.
- Contributed to officer safety by diligently monitoring radio traffic and providing timely status checks.
- Used specialized software to track and maintain case incident numbers and logs.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
911 Dispatcher
City of Hohenwald
12.2010 - 04.2020
- Managed high-volume emergency calls, prioritizing dispatch based on urgency and available resources.
- Coordinated communication between first responders and other agencies to ensure timely response.
- Utilized advanced computer-aided dispatch systems for efficient call tracking and resource allocation.
- Trained new dispatch staff on protocols, systems, and effective communication techniques for emergency situations.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Read system maps and caller information, and documented details in system.
- Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
- Enhanced emergency response times by effectively prioritizing incoming calls and dispatching appropriate resources.
- Proved successful working within tight deadlines and a fast-paced environment.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
Education
High School Diploma -
Perry County High School
Linden, TN05-1998
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Scheduling
- Scheduling appointments
- Data inputting
- Office administration
- File management
- Schedule management
- Mail handling
- Multi-line telephone operation
- Document management
- Typing speed
- Front desk operations
- Phone etiquette
Timeline
Receptionist
Specialty Orthopaedics
02.2025 - 02.2026
Police Dispatcher
Maury County Sheriffs Department
04.2020 - 11.2024
911 Dispatcher
City of Hohenwald
12.2010 - 04.2020
High School Diploma -
Perry County High School