Amanda Redman
Kingsport
Summary
Results-oriented hospitality professional skilled in delivering exceptional customer service and training staff to uphold high standards. Expertise in crafting innovative cocktail menus and managing bar operations to maximize customer satisfaction and operational efficiency.
Overview
22
22
years of professional experience
Work History
Bartender
Mellow Mushroom Pizza Bakers
03.2021 - 02.2026
- Created seasonal drink and cocktail menu items, attracting repeat customers.
- Guided customers with menu selections and drink recommendations, improving their satisfaction.
- Prepared and served a variety of cocktails and beverages.
- Maintained a presentable and well-stocked bar, enhancing customer experience.
- Upheld strict regulations for safe alcohol service and food safety.
Bartender
Juan Siao
Johnson City
04.2022 - 08.2024
- Crafted specialty cocktails with fresh ingredients and unique recipes, enhancing customer satisfaction.
- Engaged with customers to create memorable experiences through personalized service, fostering repeat business.
- Provided exceptional customer service, fostering a welcoming atmosphere.
- Trained new bartenders on drink preparation and customer interaction, improving service quality.
- Maintained cleanliness and organization of the bar area throughout shifts.
Lead Bartender and Catering Manager
Sambuca Restaurant
Nashville
03.2018 - 01.2021
- Verified prepared food met standards for quality and quantity before serving to customers.
- Secured new clients and accounts by tailoring catering products to meet specific client needs, driving business growth.
- Handled catering scheduling, ordered food and planned events.
- Met with clients to outline desired goals and prepared quotes for overall catering costs.
- Coordinated with event planners for floor and table layouts, guest numbers and overall catering needs.
- Maintained compliance with health codes, sanitation requirements, and license regulations, preventing potential fines and ensuring safe operations.
- Monitored and adjusted pricing, discounts, and promotions to enhance profitability and align with market trends.
- Promoted catering packages with most profitable outcomes without sacrificing client desires.
- Developed new cocktail recipes to enhance drink menu offerings.
- Provided excellent customer service by engaging with patrons and addressing needs.
Bartender and Hourly Manager
Red Robin Gourmet Burgers
06.2009 - 04.2018
- Maintained professional, organized, and safe environment for employees and patrons.
- Defined clear targets and objectives and communicated to other team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Lead Bartender
Margaritaville Restaurant
Myrtle Beach
03.2012 - 03.2014
- Managed bar operations and ensured compliance with health and safety regulations.
- Trained and mentored new bartenders on service standards and drink preparation.
- Maintained inventory levels and ordered supplies to ensure smooth operations.
- Oversaw cleanliness of the bar area to maintain a welcoming environment for guests.
- Created an atmosphere conducive to socializing among patrons through conversation and enthusiasm.
- Managed closing procedures such as counting money, balancing tills and reconciling receipts at end of shift.
- Trained new bartenders on drink preparation and upselling techniques.
Bartender
Hard Rock Cafe
Myrtle Beach
03.2011 - 01.2013
- Provided exceptional customer service, fostering a welcoming atmosphere.
- Managed bar inventory, ensuring stock levels met customer demand.
- Crafted specialty cocktails using fresh ingredients and unique recipes.
- Processed payments accurately and handled cash transactions responsibly.
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
Sales Supervisor
Coastal Com
10.2009 - 04.2011
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Created employee schedules to align coverage with forecasted demands.
- Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
Service Advisor
Northstar Chevrolet
02.2007 - 04.2009
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Suggested add-on services that would be helpful to customers and improve bottom line.
Part Owner and Operator
Northeast Auto Exchange
10.2003 - 01.2007
- Established foundational processes for business operations.
- Discovered areas of improvement by generating quarterly operational and sales reports.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Consulted with customers to assess needs and propose optimal solutions.
- Introduced new methods, practices, and systems to reduce turnaround time.
Education
Veterinary Assistant - Veterinary Technology
Horry-Georgetown Technical College
Conway, SC01-2015
NYS Regions Diploma - Honors And Required Study
Shenendehowa High School
Clifton Park, NY06-2003
Skills
- Billing and Payment Processing
- Hospitality and Accommodation
- Anticipating Guest Needs
- Attending Multiple Customers
- Bartending License
- Reconciling Cash Drawers
- Patron Rapport
- Complex Problem-Solving
- Clear and Effective Communication
- Media Relations
- Engaging Customers
- Teamwork and Professionalism
- High-Volume Environments
- Cash Handling and Management
- Cocktail preparation
- Inventory management
- Training and mentoring
- Staff management
- Clear and effective communication
- Highly reliable
- Hospitality service expertise
- Responsible alcohol service
- Strong multitasking
Timeline
Bartender
Juan Siao
04.2022 - 08.2024
Bartender
Mellow Mushroom Pizza Bakers
03.2021 - 02.2026
Lead Bartender and Catering Manager
Sambuca Restaurant
03.2018 - 01.2021
Lead Bartender
Margaritaville Restaurant
03.2012 - 03.2014
Bartender
Hard Rock Cafe
03.2011 - 01.2013
Sales Supervisor
Coastal Com
10.2009 - 04.2011
Bartender and Hourly Manager
Red Robin Gourmet Burgers
06.2009 - 04.2018
Service Advisor
Northstar Chevrolet
02.2007 - 04.2009
Part Owner and Operator
Northeast Auto Exchange
10.2003 - 01.2007
Veterinary Assistant - Veterinary Technology
Horry-Georgetown Technical College
NYS Regions Diploma - Honors And Required Study
Shenendehowa High School