Amanda Shoffner
Corryton
Summary
Results-driven healthcare professional with a strong attention to detail and extensive experience coordinating referrals for multiple offices. Proficient in medical terminology, Microsoft Office,and multi-line phone systems, with a confident ability to manage competing priorities. Recognized for accuracy, organization, and a patient-focused mindset, with a genuine passion for improving healthcare experiences and helping others.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Referral Specialist
Cardiology Associates of East TN
Knoxville, TN
01.2023 - Current
- Coordinated patient referrals to specialists, ensuring timely access to care.
- Managed electronic health records, improving data accuracy and retrieval efficiency.
- Developed relationships with healthcare providers to streamline referral communications.
- Implemented workflow improvements that enhanced operational efficiency within the team.
- Trained new staff on referral protocols and software systems, fostering knowledge retention.
- Analyzed referral patterns to identify and address service gaps and improve patient outcomes.
- Built professional relationships with service providers.
- Obtained prior authorization for Cardiac procedures.
- Entered personal data using eCare; RevenueCyle, NextGen, and PowerChart to document referrals and results.
- Conducted regular audits of referral processes to identify areas for improvement and ensure efficiency across the department.
- Contributed to a positive work environment by actively participating in team meetings, offering constructive feedback, and sharing best practices for efficient referral management.
- Reduced wait times by prioritizing urgent referrals and coordinating appointments with appropriate specialists promptly.
- Provided empathetic support to patients during challenging medical situations, easing anxiety around the referral process.
- Ensured compliance with healthcare regulations by accurately documenting all referral activities and maintaining up-to-date knowledge on industry standards.
- Managed a high volume of referrals daily while consistently meeting deadlines for processing requests and scheduling appointments.
- Communicated effectively with medical professionals at various levels within the organization to provide accurate information regarding patient needs and preferences during specialty consultations.
- Prepared and processed patient referrals and transfer requests.
- Coordinated high-volume referrals for four satellite clinics and the central office while ensuring new patients received complete registration materials, including detailed instructions and location guidance.
- Leveraged multiple systems and Microsoft Office applications to efficiently complete daily referral workflows.
- Extensive knowledge of medical terminology.
Patient Service Representative, Front Desk
Cardiology Associates of East TN
Knoxville, TN
12.2022 - 01.2023
- Managed patient scheduling and appointment confirmations to enhance operational efficiency.
- Assisted patients with insurance inquiries, improving overall satisfaction and understanding of benefits.
- Coordinated communication between patients and healthcare providers to streamline care processes.
- Trained new staff on office procedures and patient interaction standards to ensure consistency in service delivery.
- Implemented electronic medical record (EMR) updates to maintain accurate patient information and improve workflow.
- Resolved patient concerns promptly, fostering a positive experience within the cardiology practice.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Used eCare, RevenueCycle, and PowerChart to schedule appointments.
- Managed patient registration process, confirming data accuracy and completeness.
- Assisted patients in filling out check-in and payment paperwork.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
Patient Service Representative, Phone Operator
Cardiology Associates of East TN
Knoxville, TN
10.2016 - 12.2022
- Facilitated patient scheduling and appointment management to optimize clinic workflow.
- Provided exceptional customer service, addressing patient inquiries and resolving issues effectively.
- Maintained accurate patient records using electronic health record (EHR) systems.
- Coordinated communication between patients and healthcare providers to enhance care continuity.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Skilled in multi-line switchboard operations.
- Gathered and documented basic cardiac triage information to support clinical decision-making.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
Team Leader
Lowes Home Improvement Stores
Knoxville, TN
03.2015 - 10.2016
- Led team in daily operations, ensuring efficient workflow and customer satisfaction.
- Trained new employees on company policies, safety procedures, and product knowledge.
- Coordinated inventory management to maintain stock levels and minimize discrepancies.
- Assisted in scheduling staff shifts to optimize coverage during peak hours.
- Facilitated communication between departments to streamline projects and initiatives.
- Enhanced customer satisfaction through proactive problem-solving and consistent followup.
- Processed customer transactions efficiently and accurately using point-of-sale systems.
- Assisted customers with inquiries, providing product information and solutions.
- Handled cash, credit, and returns while ensuring compliance with store policies.
- Resolved customer complaints professionally to maintain satisfaction levels.
- Built relationships with customers to encourage repeat business.
- Implemented loss prevention measures, reducing instances of theft and maintaining store security.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Education
High School Diploma -
South Doyle High School
KnoxvilleSkills
- Insurance verification
- Data entry proficiency
- Pre-authorizations
- Appointment scheduling
- Healthcare industry
- Multi-line telephone operation
- Scheduling software
- Medical terminology knowledge
- HIPAA regulations
- Accurate documentation
- Patient records oversight
- Referral tracking
- MS office expertise
Certification
- HIPAA Compliance, Cardiology Associates of East TN - 2016- Current
Timeline
Referral Specialist
Cardiology Associates of East TN
01.2023 - Current
Patient Service Representative, Front Desk
Cardiology Associates of East TN
12.2022 - 01.2023
Patient Service Representative, Phone Operator
Cardiology Associates of East TN
10.2016 - 12.2022
Team Leader
Lowes Home Improvement Stores
03.2015 - 10.2016
High School Diploma -
South Doyle High School