Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amanda Siegfried

Memphis

Summary

Compassionate professional with extensive experience in customer service and team collaboration. Known for effective communication and attention to detail, facilitating positive patient interactions and resolving inquiries efficiently. Committed to supporting healthcare excellence through patient-centered service.

Overview

11
11
years of professional experience

Work History

Medical Assistant

Mid South Ear Nose and Throat
Germantown
04.2025 - Current
  • Assisted patients with check-in procedures and collected medical histories.
  • Scheduled appointments and managed patient flow for optimal efficiency.
  • Prepared examination rooms by sanitizing surfaces and organizing tools.

Customer Service Representative

Mr Rooter
Memphis
09.2019 - 03.2025
  • Assisted customers with inquiries regarding products and services.
  • Processed customer orders and returns efficiently.
  • Maintained accurate customer records in the database.
  • Resolved customer complaints with effective communication skills.
  • Provided product information to enhance customer experience.
  • Collaborated with team members to improve service quality.

Patient Advocate

UnitedHealthcare
Memphis
07.2014 - 02.2019
  • Assisted patients in understanding their health insurance options and coverage details.
  • Coordinated communication between patients and healthcare providers to resolve issues.
  • Educated patients on available resources and services to improve their health outcomes.
  • Managed patient inquiries through phone and online platforms efficiently.
  • Collaborated with care teams to develop personalized patient support plans.
  • Advocated for patient needs during consultations and care planning sessions.
  • Documented interactions and follow-ups in the patient management system accurately.

Education

High School Diploma -

Vatterott College
Memphis, TN
02-2006

Skills

  • Patient care
  • EMR proficiency
  • Medical terminology
  • Appointment scheduling
  • Vital signs monitoring
  • Patient advocacy
  • Customer relationship management
  • Communication strategies
  • Time management
  • Attention to detail
  • Conflict resolution
  • Problem solving
  • Healthcare compliance
  • Record keeping
  • Patient care coordination
  • Inventory management

Timeline

Medical Assistant

Mid South Ear Nose and Throat
04.2025 - Current

Customer Service Representative

Mr Rooter
09.2019 - 03.2025

Patient Advocate

UnitedHealthcare
07.2014 - 02.2019

High School Diploma -

Vatterott College

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Amanda Siegfried