Amanda Sims
Lebanon
Summary
Results-driven Asset Protection Operations Coach with over six years of progressive experience leading complex investigations, mitigating risk, and strengthening organizational compliance. Demonstrated expertise in investigative interviewing, behavioral analysis, evidence documentation, and cross-agency collaboration, including active partnership with the United States Marshals Service, the Drug Enforcement Administration, as well as the Tennessee Bureau of Investigations. Proven record of reducing asset loss, enhancing safety protocols, and representing organizational interests in legal proceedings. Recognized for strong leadership, analytical judgment, and operational integrity.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Asset Protection Operations Coach
Walmart
08.2022 - Current
- Lead internal and external investigations involving theft, fraud, policy violations, and organized retail crime, ensuring adherence to legal and corporate standards.
- Conduct structured investigative interviews utilizing Wicklander-Zulawski methodologies to obtain accurate and legally defensible statements.
- Analyze surveillance footage, incident reports, and behavioral indicators to identify trends, strengthen prevention strategies, and reduce repeat incidents.
- Maintain comprehensive case files, evidence logs, and investigative documentation to support prosecution and internal audits.
- Represent Walmart in legal proceedings by providing testimony, reports, and evidentiary support in hundreds of cases.
- Collaborate with local and federal law enforcement agencies, including the Tennessee Bureau of Investigations, to support active investigations and intelligence sharing.
- Provide expert insight into fraudulent behaviors and emerging theft methodologies impacting organizational assets.
- Implement loss prevention initiatives resulting in measurable reductions in shrink and improved operational performance.
- Ensure compliance with safety and privacy regulations, including OSHA and HIPAA requirements.
- Strengthen community and law enforcement partnerships through ongoing outreach and professional engagement.
- Mentor and develop associates in investigative awareness, compliance practices, and operational excellence.
Asset Protection Associate
Walmart
06.2021 - 08.2022
- Conducted theft investigations using surveillance, behavioral observation, and analytical techniques.
- Prepared detailed incident reports and maintained accurate case documentation in accordance with legal standards.
- Coordinated evidence transfer and case referrals with law enforcement partners.
- Identified fraud indicators and internal shrink trends through pattern analysis.
- Contributed to multiple investigations resulting in asset recovery and successful case resolution.
- Ensured adherence to safety protocols and investigative policies.
- Collaborate with local and federal law enforcement agencies, including the U.S. Marshals Service and DEA, to support active investigations and intelligence sharing.
Asset Protection Associate
Walmart
08.2019 - 06.2021
- Performed investigative monitoring and surveillance to deter theft and policy violations.
- Conducted preliminary interviews and collected statements following incidents.
- Compiled accurate reports and maintained case records.
- Supported inventory audits and compliance initiatives.
- Reduced asset loss through proactive investigative practices.
Asset Protection Customer Host
Walmart
04.2019 - 08.2019
- Verified customer transactions and receipt integrity in a high-volume retail environment.
- Maintained situational awareness to support loss prevention operations.
- Delivered professional customer service while enforcing security protocols.
- Managed time-sensitive operational responsibilities and workflow priorities.
Education
Major Coursework - Psychology
Cumberland University
Lebanon, TN01.2018
High School - undefined
Lebanon High School
Lebanon, TN01.2016
Skills
- Investigations & Case Management
- Investigative Interviewing (Wicklander-Zulawski Level 1)
- Behavioral Analysis & Fraud Detection
- Evidence Collection & Documentation
- Surveillance & Incident Analysis
- Law Enforcement Collaboration
- Regulatory Compliance (OSHA, HIPAA)
- Risk Mitigation & Loss Prevention Strategy
- Legal Documentation & Court Representation
- De-escalation & Conflict Resolution
- Leadership & Team Development
- Time Management & Prioritization
- Problem Solving & Decision Making
Certification
- Level 1 Investigative Interviewing Techniques, Wicklander-Zulawski & Associates, 2024-07-01
- AED and CPR Certification, Cardio Partners, 2024-04-01
Timeline
Asset Protection Operations Coach
Walmart
08.2022 - Current
Asset Protection Associate
Walmart
06.2021 - 08.2022
Asset Protection Associate
Walmart
08.2019 - 06.2021
Asset Protection Customer Host
Walmart
04.2019 - 08.2019
Major Coursework - Psychology
Cumberland University
High School - undefined
Lebanon High School