Amanda Stone
Nashville
Summary
Experienced leader with a strong background in team guidance, project management, and strategic objective achievement. Demonstrates expertise in process development, standards enforcement, and alignment with organizational goals. Recognized for collaborative approach and unwavering commitment to excellence.
Overview
16
16
years of professional experience
Work History
DSP Performance Ops Lead Specialist, L4, BNA12
Amazon
03.2023 - Current
- Capture, analyze, bridge WBR metrics (team, program, org) for ORCAS and DFI high severity cases
- Execute all SOP updates on a monthly cadence
- Thoroughly edit all SOPs for clarity and efficiency based on stakeholder feedback
- Owner of all DFI Escalation paths (Logistics Support Central, internal escalations, critical leadership)
- Trainer for all new team members on program standards and processes (Violations, Defects, ORCAS, LSC)
- Creator of all current training materials
- Function as a Salesforce, DFI, and ORCAS SME for various partner teams (lead trainings, visual presentations)
Logistics Specialist, Amazon BNA9, L3
Amazon
08.2021 - 03.2023
- Created effective and well utilized routes to guarantee customer satisfaction
- Analyzed performance metrics to learn better ways to move freight
- Managed costs for outgoing freight
- Managed dock to ensure freight is packed efficiently for postal delivery
- Created effective floor plans for seasonal route book changes
Non-Inventory Receiver, Amazon MQY1, L3
Amazon
06.2021 - 08.2021
- Executed weekly and monthly inventories of all non-inventory materials
- Designed and executed efficient material placement around FC
- Ordered all non-inventory materials needed via Coupa
- Fulfilled AM and PA materials request throughout shift
FC Associate I, Amazon BNA9, L1
Amazon
11.2020 - 06.2021
- Dock management (loading/unloading)
- Waterspider
- New associate training and onboarding
Manager
51 North Taproom
10.2017 - 08.2020
- Controlled costs through daily and weekly inventory
- Met with vendors and sales representatives weekly to procure better rates
- Prepared schedules and cross trained associates for effective coverage
- Responsible for daily task management of all bartenders and bar staff (5+ people)
Manager
Blowin' Smoke
04.2013 - 08.2016
- Implemented an improved inventory management system
- Hired and trained all bar and waitstaff
- Customer focused daily specials and events
- Responsible for daily task management of all staff (20+ people)
Department Manager
Hastings Entertainment
06.2009 - 08.2012
- Coordinated department inventory (ordering, receiving, stocking)
- Implemented merchandising strategies to achieve department sales goals
- Analyzed market trends to lead department to higher sales
Education
Master of Arts - Art History, Film Studies
Savannah College of Art and Design
Savannah, GABachelor of Arts - Art History, English Literature
Middle Tennessee State University
Murfreesboro, TNSkills
- Deep Diving/Investigation
- Maintain 100% Quality on Casework
- Ability to Multitask
- Leadership and Teamwork
- Effective Time Management
- Creative
- Critical Thinking
- Quick Thinking
- Teamwork
- Fast learner
- Problem-solving
2025 Women's Impact Award - Amazon
TBD
Timeline
DSP Performance Ops Lead Specialist, L4, BNA12
Amazon
03.2023 - Current
Logistics Specialist, Amazon BNA9, L3
Amazon
08.2021 - 03.2023
Non-Inventory Receiver, Amazon MQY1, L3
Amazon
06.2021 - 08.2021
FC Associate I, Amazon BNA9, L1
Amazon
11.2020 - 06.2021
Manager
51 North Taproom
10.2017 - 08.2020
Manager
Blowin' Smoke
04.2013 - 08.2016
Department Manager
Hastings Entertainment
06.2009 - 08.2012
Bachelor of Arts - Art History, English Literature
Middle Tennessee State University
Master of Arts - Art History, Film Studies
Savannah College of Art and Design
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