Amanda Summerall
Memphis
Summary
Dedicated professional with proven expertise in customer service, staff training, and process improvement. Focused on enhancing operational efficiency and resolving conflicts to drive positive client experiences.
Overview
13
13
years of professional experience
Work History
Manager
Prometric
Memphis
02.2023 - Current
- Supervised test center operations, ensuring adherence to organizational standards and enhancing overall compliance.
- Coordinated staff schedules, optimizing coverage during testing periods to meet operational needs.
- Managed inventory levels of testing materials and supplies for efficiency.
- Trained and mentored new employees on company policies and procedures.
- Resolved candidate inquiries and issues to enhance customer service experience.
- Implemented process improvements, streamlining testing operations and workflows for increased effectiveness.
- Monitored staff performance and addressed issues.
Independent Insurance Adjuster
K.J. Wrecks&Effects
Memphis
09.2022 - 03.2026
- Evaluated insurance claims for accuracy and compliance with company standards.
- Conducted thorough investigations assessing damages and verifying claim validity, ensuring compliance with company standards.
- Negotiated settlements between policyholders and insurance companies, achieving fair resolutions for all parties involved.
- Collaborated with clients to gather necessary documentation and information.
- Guided clients on proper claim filing procedures and shared tips for avoiding costly mistakes, enhancing their understanding of the process.
- Conducted thorough investigations of insurance claims, including interviews with claimants and witnesses.
Optical Manager
My Eye Doctor
Memphis
04.2013 - 01.2023
- Managed optical department operations, enhancing service delivery and patient satisfaction.
- Supervised staff training on patient care and optical product knowledge, improving team expertise.
- Coordinated inventory management for frames, lenses, and accessories.
- Addressed patient inquiries and concerns with professionalism and empathy, fostering positive patient relationships.
- Collaborated with marketing team to promote new eyewear products.
- Resolved customer complaints in a timely manner to maintain positive relationships with clients.
Education
High School Diploma -
Melrose High School
Memphis, TN05-1995
Some College (No Degree) - Insurance And Risk Management
Texas All Lines Adjuster School
Texas City, TX04-2026
Skills
- Insurance knowledge
- Claim evaluations
- Process improvement
- Resource allocation
- Team management
- Staff training
- Conflict resolution
- Customer service
Timeline
Manager
Prometric
02.2023 - Current
Independent Insurance Adjuster
K.J. Wrecks&Effects
09.2022 - 03.2026
Optical Manager
My Eye Doctor
04.2013 - 01.2023
High School Diploma -
Melrose High School
Some College (No Degree) - Insurance And Risk Management
Texas All Lines Adjuster School