Amanda Wilkinson
Kingsport
Summary
Dynamic Store Manager with a proven track record at Dollar Tree, excelling in customer service and team leadership. Enhanced inventory management and implemented effective training programs, resulting in improved customer satisfaction and reduced shrinkage. Skilled in problem-solving and fostering positive relationships, driving sales through exceptional service and operational excellence.
Overview
18
18
years of professional experience
Work History
Store Manager
Dollar Tree
07.2020 - Current
- Oversaw daily store operations to ensure optimal customer service and satisfaction.
- Managed inventory levels, implementing effective restocking procedures to minimize shortages.
- Conducted training sessions for new employees on sales techniques and store policies.
- Developed and maintained visual merchandising standards to enhance product presentation.
- Implemented loss prevention strategies, reducing shrinkage through staff training and process improvements.
- Coordinated with corporate management on compliance with company policies and operational guidelines.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Store Manager
Dollar General
11.2016 - 03.2020
- Analyzed sales data to identify trends, driving targeted promotions and inventory adjustments.
- Led team meetings to communicate goals, share updates, and foster a collaborative environment.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Patient Service Representative
Wellmont Health System
01.2014 - 11.2016
- Processed insurance verifications and pre-authorizations to ensure compliance with policies.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Managed patient registration process, confirming data accuracy and completeness.
- Handled customer service inquiries in person, via telephone and through email.
- Assisted patients in filling out check-in and payment paperwork.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Took copayments and compiled daily financial records.
Assistant Manager
Dollar General
06.2008 - 01.2014
- Supervised daily operations, ensuring adherence to company policies and procedures.
- Implemented inventory management practices, optimizing stock levels and reducing waste.
- Resolved customer inquiries effectively, fostering positive shopping experiences and loyalty.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
Education
GED -
Pellissippi State Community College
Knoxville, TNSkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Outstanding communication skills
- Team leadership and coaching
Timeline
Store Manager
Dollar Tree
07.2020 - Current
Store Manager
Dollar General
11.2016 - 03.2020
Patient Service Representative
Wellmont Health System
01.2014 - 11.2016
Assistant Manager
Dollar General
06.2008 - 01.2014
GED -
Pellissippi State Community College