AMANDA WRIGHT
Nashville
Summary
Experienced manager with 25+ years of experience leading teams in a fast-paced environment to achieve success. Proven track record of driving improvements in productivity, customer service, and morale.
Overview
1
1
Certification
19
19
years of professional experience
Work History
Customer Service Representative
Sunday School Publishing Board
Nashville, TN
01.2025 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed order processing and fulfillment using internal tracking systems to ensure timely delivery.
- Developed and implemented process improvements to streamline customer service operations.
- Maintained comprehensive knowledge of products and services, ensuring accurate information delivery to customers.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Manager
Shoney's Restaurant
Nashville, TN
06.2022 - 03.2026
- Developed and implemented strategies for team development and growth.
- Managed scheduling and payroll processes.
- Developed and monitored performance metrics to measure team performance.
- Established and maintained strong relationships with vendors and clients.
- Monitored customer service levels and identified areas for improvement.
- Resolved customer service issues in a timely and efficient manner.
- Developed and implemented safety protocols and procedures.
Garment Cutter
Workwear Outfitters
Nashville, TN
07.2017 - 08.2023
- Proven ability to work collaboratively to meet deadlines and production goals.
- Skilled in using industrial grade cutting machines to cut fabric for production orders.
- Created detailed measurements to ensure proper fit and size.
- Followed all safety protocols while operating cutting equipment.
General Manager (GM)
Hardees
Smyrna, TN
04.2007 - 10.2016
- Developed and monitored performance metrics to ensure operational goals were met.
- Developed and implemented loss prevention strategies to reduce theft and loss.
- Trained and supervised staff to ensure high performance standards.
- Supervised store operations, ensuring customer satisfaction and profitability.
Education
High School Diploma -
Jackson Central Merry High School
Jackson, TN05-2000
Skills
- Corporate Procedures
- Training & Development
- Leadership
- Change Management
- Customer service
- Data entry
- Customer relations
- Administrative support
Certification
ABC License
Timeline
Customer Service Representative
Sunday School Publishing Board
01.2025 - Current
Manager
Shoney's Restaurant
06.2022 - 03.2026
Garment Cutter
Workwear Outfitters
07.2017 - 08.2023
General Manager (GM)
Hardees
04.2007 - 10.2016
High School Diploma -
Jackson Central Merry High School