Amanpreet Kaur
La Vergne,TN
Summary
Dynamic professional with extensive experience in customer service and dispatch operations at Yuvi Trucking INC. Proven ability to optimize route planning and enhance communication, ensuring timely deliveries. Skilled in data entry and stress tolerance, consistently achieving high service standards while maintaining patient confidentiality and compliance with regulations.
Overview
20
20
years of professional experience
Work History
Dispatcher
Yuvi Trucking INC
01.2024 - Current
- Coordinated dispatch operations, ensuring timely communication between drivers and clients.
- Monitored vehicle locations using GPS tracking systems to optimize route efficiency.
- Managed scheduling of deliveries, aligning resources with operational demands.
- Assisted in resolving client inquiries and issues promptly to maintain service standards.
Medical Courier Service
Viant Medical
01.2025 - 10.2025
- Ensured timely and accurate delivery of medical supplies to healthcare facilities.
- Maintained compliance with safety protocols and regulations during transportation processes.
- Coordinated logistics for urgent deliveries, optimizing routes for efficiency.
- Assisted in training new couriers on best practices and operational procedures.
- Monitored vehicle performance and conducted routine maintenance checks for reliability.
- Documented delivery records accurately to ensure traceability of medical products.
- Upheld compliance with HIPAA regulations while managing confidential patient information during deliveries.
Uber and Some Medical Delivery
Uber
08.2023 - 09.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Passionate about learning and committed to continual improvement.
Mail Handler Assistant
United Postal Service
04.2023 - 08.2023
- Sorted and organized incoming mail for efficient distribution within facility.
- Operated sorting machinery to ensure accurate processing of packages and letters.
- Collaborated with team members to maintain workflow efficiency during peak periods.
- Trained new staff on mail handling procedures and safety protocols.
- Reduced damage to parcels by carefully handling fragile items during sorting and transportation processes.
- Supported team members in managing high-volume periods, effectively reducing delays in mail distribution.
Customer Service Representative
Breeze Airline
01.2023 - 04.2023
- Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
- Processed flight changes and cancellations efficiently, ensuring customer satisfaction during high-pressure situations.
- Collaborated with team members to improve response times and streamline service procedures.
- Educated customers on travel policies, baggage regulations, and loyalty programs to enhance their experience.
- Managed ticketing systems, ensuring accurate data entry and up-to-date information for flights and services.
- Trained new staff on customer service protocols and operational procedures to maintain service quality standards.
Hairstylist Course
European Medalist
09.2022 - 12.2022
- Provided customized hairstyling services tailored to client preferences and hair types.
- Maintained up-to-date knowledge of industry trends and techniques to enhance service offerings.
- Utilized professional-grade tools and products for optimal results in hair coloring and cutting.
- Trained junior stylists on advanced styling techniques and customer service best practices.
Make up Artist
Self-employeed
01.2022 - 09.2022
- Designed personalized makeup applications for various events, enhancing client satisfaction and appearance.
- Consulted with clients to understand preferences and recommend suitable products and techniques.
- Educated clients on skincare routines and product use, improving their overall beauty knowledge.
- Managed makeup inventory and supplies, ensuring availability of high-quality products for services.
Uber
Uber Greenlight
10.2017 - 06.2018
- Organized and detail-oriented with a strong work ethic.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Airport Customer Service Agent
Turkish Airline
02.2017 - 09.2017
- Assisted passengers with check-in processes, ensuring timely boarding and compliance with airline regulations.
- Coordinated wheelchair services for passengers in need of assistance, ensuring their comfort and safety throughout the airport journey.
- Provided exceptional service at ticket counters, booking flights and processing payments securely.
- Trained new staff on customer service protocols, fostering a collaborative team environment.
Security Officer
Universal Protective Services
08.2011 - 10.2016
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols, identifying potential security risks and addressing concerns promptly.
- Collaborated with law enforcement to report incidents and facilitate investigations as needed.
- Trained new security staff on protocols, emergency procedures, and use of surveillance equipment.
- Developed incident reports detailing findings from security breaches or unusual activities.
- Coordinated emergency response efforts during critical incidents, ensuring swift resolution and communication.
Customer Service Representative
San Jose Airport
08.2009 - 08.2011
- Conducted feedback sessions with customers to identify areas for improvement in service delivery.
- Developed strategies to increase customer retention through personalized follow-ups and proactive outreach initiatives.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Talk Center
Talk Center INC
01.2009 - 07.2009
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
Home Health CNA
Home Health Care & Companion Agency
01.2009 - 07.2009
- Delivered compassionate personal care, enhancing patient comfort and quality of life.
- Assisted clients with daily living activities, fostering independence and dignity.
- Monitored vital signs and reported changes to healthcare professionals for timely interventions.
- Implemented tailored care plans, ensuring adherence to individual health needs and preferences.
- Educated families on caregiving techniques, improving overall patient support at home.
- Trained new staff on best practices in home health care, promoting a culture of excellence.
Security Officer
Guardsmark Security
07.2006 - 01.2009
- Implemented access control measures to restrict unauthorized entry into sensitive areas.
- Enhanced safety procedures through ongoing assessment of vulnerabilities within the facility.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Completed full building and grounds patrols to spot and investigate concerns.
- Responded quickly to emergency situations to assess and deflect issues.
Cashier Team Lead
Foodmaxx
12.2005 - 06.2006
- Supervised cashier operations, ensuring compliance with company policies and procedures.
- Trained and mentored new team members on cash handling and customer service standards.
- Implemented process improvements to enhance transaction speed and accuracy.
- Coordinated scheduling for cashier staff to optimize coverage during peak hours.
Education
-
Nursing School Inc
San Leandro, CA-
Bachelor in Computer Science
Medical Coding Training
Certified Medical Billing And Coding -
TN Professional Training Institution
Murfreesboro, TN05-2025
Hairstylist Certified -
European
Bakersfield, CA09-2022
Professional Makeup Certified -
European Medalist
Bakersfield03-2022
High School Diploma -
Fremont Adult School
Fremont, CA06-2007
Guard Registration Permit -
Bureau of Security And Investigation Service
San Jose, CA02-2007
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Medical Coding
- Communication
- Patient confidentiality
- Dispatch software
- Prioritizing calls
- Stress tolerance
- Time management
- Traffic monitoring
- Call handling
- Paperwork processing
- Route planning and adjustment
Languages
Hindi
Full Professional
English
Full Professional
Punjabi
Full Professional
Timeline
Medical Courier Service
Viant Medical
01.2025 - 10.2025
Dispatcher
Yuvi Trucking INC
01.2024 - Current
Uber and Some Medical Delivery
Uber
08.2023 - 09.2024
Mail Handler Assistant
United Postal Service
04.2023 - 08.2023
Customer Service Representative
Breeze Airline
01.2023 - 04.2023
Hairstylist Course
European Medalist
09.2022 - 12.2022
Make up Artist
Self-employeed
01.2022 - 09.2022
Uber
Uber Greenlight
10.2017 - 06.2018
Airport Customer Service Agent
Turkish Airline
02.2017 - 09.2017
Security Officer
Universal Protective Services
08.2011 - 10.2016
Customer Service Representative
San Jose Airport
08.2009 - 08.2011
Talk Center
Talk Center INC
01.2009 - 07.2009
Home Health CNA
Home Health Care & Companion Agency
01.2009 - 07.2009
Security Officer
Guardsmark Security
07.2006 - 01.2009
Cashier Team Lead
Foodmaxx
12.2005 - 06.2006
-
Nursing School Inc
-
Bachelor in Computer Science
Medical Coding Training
Certified Medical Billing And Coding -
TN Professional Training Institution
Hairstylist Certified -
European
Professional Makeup Certified -
European Medalist
High School Diploma -
Fremont Adult School
Guard Registration Permit -
Bureau of Security And Investigation Service