Amarnath Krishnasamy
Chennai
Summary
Detail-oriented Engagement Manager with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes using AI tools. Ready to bring 17 years of managerial experience to a challenging new role.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Engagement Manager
Capgemini Technology Services
04.2025 - Current
- Responsible for entire engagement in creating and publishing Health Insurance Benefit booklets for plans such as PPO, HMO and Dental (for TX, IL, MT, NM & OK states)
- Managing 70 FTE in two sites - Chennai & Noida
- Analyzed client feedback to identify areas for improvement, contributing to service enhancements and operational efficiency.
- Spearheaded initiatives that increased team productivity through improved workflow management and resource allocation.
- Implemented data-driven strategies for continuous improvement of engagement services, leading to improved performance metrics.
- Developed strong relationships with key stakeholders, resulting in long-term partnerships and increased revenue.
Operations Manager
Capgemini Technology Services
04.2022 - 03.2025
- Responsible for HCSC Operations which creates Insurance books
- Managed around 50 FTEs in Chennai site
Team Lead/Team Manager
Capgemini Technology Services
03.2015 - 03.2022
- Leading HCSC team which creates Health Insurance books for IL, TX, OK, NM & MT states
- Managed around 25 FTEs in Chennai site
Team Lead
Thomson Reuters
03.2009 - 09.2014
- Leading Jurisprudences team which analyzes, edit and rectify the errors in various legal databases before publishing in Westlaw.com.
- Managed around 25 FTE in Hyderabad site.
Education
MBA -
University of Madras
12-2008
Master of Computer Applications - undefined
Bharathidasan University
04-2003
Bachelor of Science - Maths
Govt. Arts College, Salem
04-1998
Skills
- Client relationship management
- Vendor Management
- SLA Creation and Management
- Process Improvement
- Setting Goals and Performance Review
- Capacity Planning
- Forecasting and Budgeting
- Risk Management
- Business Continuity Planning
- AI Tools (Copilot)
Accomplishments
- Involved in successful transition of "Custom Production" project for HCSC from U.S. to India (3M$ in revenue).
- Involved in successful transition of SBC portfolio from U.S. to India (1M$ in revenue).
- Driven Process improvement initiatives worth of 85K for the year 2024 & 150K for 2025.
- Overseeing a project to automate the process using AI tools, MS Power Automate and VB script.
- Initiated the creation of custom dashboards for client project reports using MS Power BI.
- Driven the operations to get 5/5 in OTACE score from clients for 9th consecutive occurrence.
Certification
- Engagement Manager Level 1 | Capgemini Technology Services 2026-05-20
- Six Sigma Green Belt Capgemini Technology Services 2018-09-25
Timeline
Engagement Manager
Capgemini Technology Services
04.2025 - Current
Operations Manager
Capgemini Technology Services
04.2022 - 03.2025
Team Lead/Team Manager
Capgemini Technology Services
03.2015 - 03.2022
Team Lead
Thomson Reuters
03.2009 - 09.2014
Master of Computer Applications - undefined
Bharathidasan University
Bachelor of Science - Maths
Govt. Arts College, Salem
MBA -
University of Madras
AWARDS
Value Creator Capgemini Technology Services 2025-12-31, People Champion Capgemini Technology Services 2023-09-30, Outstanding Contribution in Delivery Capgemini Technology Services 2021-12-31
COURSES
- Connected Manager Harvard ManageMentor Dec 2020 - Dec 2020
- Management Development Program Thomson Reuters Sep 2011 - Sep 2011
VISA INFORMATION
U.S. B1\B2 Visa: Expiry date - Dec. 2033