Amaya Payne
Hermitage
Summary
Proven Medical Assistant with a track record of enhancing clinic efficiency and patient satisfaction Skilled in medical terminology and patient-focused care, I excel in streamlining processes and improving service delivery. Demonstrated leadership in coordinating care and fostering strong patient relationships through effective communication.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medical Assistant
Allergy & Ent Associates Of Middle TN
04.2023 - Current
- Performing allergy tests, biologic injections, vial safety tests, and mixing allergy serum for treatment.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Provided allergy education to patients effectively.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
Clinic Coordinator
Nashville General Hospital At Meharry
08.2022 - 04.2023
- Improved patient satisfaction by streamlining the appointment scheduling process and implementing a user-friendly online booking system.
- Enhanced clinic efficiency by coordinating staff schedules, ensuring optimal coverage during peak hours.
- Reduced patient wait times through effective management of patient flow and resource allocation.
- Set appointments for patients and reached out to reschedule appointments due to provider availability.
Patient Safety Sitter
Crothall Healthcare
08.2021 - 01.2022
- Enhanced patient safety by providing continuous observation and monitoring of assigned patients.
- Assisted in preventing falls and injuries by promptly responding to patient needs and requests for assistance.
- Promoted a calm environment by utilizing therapeutic communication techniques with patients experiencing anxiety or agitation.
- Collaborated with healthcare team members to ensure optimal care delivery, addressing any concerns or issues promptly.
- Maintained accurate documentation of patient behaviors, interventions, and responses to support ongoing treatment plans.
Front Lobby Covid Screener
Nashville General Hospital At Meharry
06.2020 - 08.2020
- Obtained temperatures of visitors and employees at entry of facility and asked screening questions assessing the risk for COVID-19 exposure,
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintained energy and enthusiasm in fast-paced environment.
Customer Service Representative
State Farm Mutual Automobile Insurance Company
01.2016 - 05.2018
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Provided primary customer support to internal and external customers.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Assisted 20 customers in average work day by answering questions, responding to inquiries and handling telephone requests.
- Ensured clients received outstanding service to not only maintain but to extend the relationship for future business opportunities
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
- Recruit new clients.
- Set up appointments with current clients to ensure their satisfaction with the agent team.
Education
Bachelor of Science - Kinesiology
University Of Kentucky
Lexington, KY05.2022
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White House High School
White House, TN2018
Skills
- Report preparation
- Customer service
- Microsoft Office
- Data entry
- Medical Terminology
- Patient-focused care
- CPR
- Creative problem solving
- Quick learner
- Professional telephone demeanor
- Complaint resolution
- Managing deadlines
- Analytical thinking
- Leadership
Certification
- CNA - Certified Nurse Assistant
- MA- Medical Assistant
- BLS- Basic Life Support
Volunteering
Ronald McDonald House
Various on campus organizations (2018-2022)
Accomplishments
- Customer Service
Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.
Handled guest complaints, maintaining a positive dining experience for all rest. - Customer Follow-up
Ensured that customers were satisfied with company products and services by doing purchase follow-up calls. - Used Microsoft Excel to develop inventory tracking spreadsheets.
- Recognized for outstanding dedication to patient care.
Timeline
Medical Assistant
Allergy & Ent Associates Of Middle TN
04.2023 - Current
Clinic Coordinator
Nashville General Hospital At Meharry
08.2022 - 04.2023
Patient Safety Sitter
Crothall Healthcare
08.2021 - 01.2022
Front Lobby Covid Screener
Nashville General Hospital At Meharry
06.2020 - 08.2020
Customer Service Representative
State Farm Mutual Automobile Insurance Company
01.2016 - 05.2018
Bachelor of Science - Kinesiology
University Of Kentucky
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White House High School
- CNA - Certified Nurse Assistant
- MA- Medical Assistant
- BLS- Basic Life Support
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