Amber Anderson
Memphis,TN
Summary
Adept at insurance verification and fostering effective customer communication, consistently exceeded monthly sales targets at AT&T and streamlined patient admissions processes at Baptist Memorial Hospital Desoto. Have proficiency in Microsoft Office Suite, coupled with a keen ability to handle sensitive information discreetly.
Overview
12
12
years of professional experience
Work History
Financial Counselor
Methodist Lebonheur Children's Hospital
08.2022 - Current
- Conducted interviews with patients and family members and answered questions regarding insurance benefits.
- Contacted insurance providers to obtain key information regarding patient benefits and to submit documentation for accounts.
- Documented details regarding contact with patients, providers and other individuals in system.
- Verify/Update patients demographic information to make sure information is entered correctly for contact purposes.
Admissions Representative
Baptist Memorial Hospital Desoto
06.2016 - Current
- Maintained accurate records by updating patient demographics, insurance, and financial information.
- Supported hospital compliance efforts by adhering to HIPAA guidelines and maintaining the confidentiality of patient information.
- Managed high-stress situations calmly while assisting patients experiencing medical emergencies or other urgent matters.
- Demonstrated adaptability in mastering new registration systems, software upgrades, and evolving industry regulations.
- Verified insurance benefits, processed payments, and issued receipts.
- Improved patient satisfaction by addressing concerns, answering questions, and providing clear explanations regarding registration procedures.
Sales Associate
AT&T
07.2013 - 02.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Secretary
Byers Law Firm
08.2012 - 07.2013
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
Education
BBA - Business Administration
Mississippi State University
Starkville, MS05-2012
Skills
- Insurance verification
- Telephone etiquette
- Effective customer communication
- Multitasking and organization
- Attention to detail
- Critical thinking
- Decision-making
- Verbal and written communication
Timeline
Financial Counselor
Methodist Lebonheur Children's Hospital
08.2022 - Current
Admissions Representative
Baptist Memorial Hospital Desoto
06.2016 - Current
Sales Associate
AT&T
07.2013 - 02.2016
Secretary
Byers Law Firm
08.2012 - 07.2013
BBA - Business Administration
Mississippi State University
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