Amber Croom
Dyer
Summary
Proven multitasker and compassionate caregiver, I excelled at Top Tier Auction by enhancing data accuracy and office efficiency, and as a self-employed Child and Youth Worker, where I fostered youth development and family trust. Skilled in database entry and emotional support, I consistently improved customer satisfaction and child well-being.
Overview
18
18
years of professional experience
Work History
Clerk
Top Tier Auction
01.2019 - Current
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
Child and Youth Worker
Self-employed Child Care
09.2006 - 08.2022
- Provided key emotional support to special needs youth.
- Enhanced youth development by implementing engaging and age-appropriate programs.
- Implemented behavior modification strategies to address challenging behaviors exhibited by young clients.
- Collaborated with multidisciplinary teams to develop comprehensive treatment plans for children and adolescents.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
- Developed age-appropriate activities and crafts to engage children.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
- Administered first aid when needed, adhering to established protocols to ensure child safety and wellbeing.
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
Education
Associate of Applied Science - Justice Services
Dyersburg State
Dyersburg, TN05-2013
Skills
- Telephone etiquette
- Customer satisfaction
- Cash handling
- Cash management
- Database entry
Timeline
Clerk
Top Tier Auction
01.2019 - Current
Child and Youth Worker
Self-employed Child Care
09.2006 - 08.2022
Associate of Applied Science - Justice Services
Dyersburg State
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