Amber Derr

My duties include Managing patient scheduling and appointment coordination to enhance clinic efficiency. I assist in maintaining accurate medical records and documentation for patient care continuity. I also provide front-line support to patients, addressing inquiries and ensuring a positive experience. I have implemented process improvements that streamlined administrative workflows and reduced wait times. I have always maintained strict confidentiality, adhering to HIPAA regulations while handling sensitive patient information. And, I facilitate smooth transitions between appointments, effectively communicating with both patients and medical professionals on schedule updates or changes.

• My duties include developing and implementing policies and procedures to ensure compliance with healthcare regulations and standards. I also implemented electronic health record (EHR) system, improving accuracy of patient records and streamlining documentation processes. I collaborated with medical staff to optimize scheduling, ensuring adequate coverage for patient appointments and procedure. I also ensured compliance with healthcare privacy laws (HIPAA) by implementing strict data security measures. I currently serve as liaison between the healthcare facility’s administration board/leadership team and other departments/staff members

• My duties include on average, answering 50 inbound calls per day in a friendly and courteous manner. Taking orders, inputting orders in to the Salesforce system, and providing customers with regular updates on their orders. Assist customers with orders and problems in a timely manner. I make daily calls to contractors, to build relationships and confirm job-sites will be ready for product. I also assist in helping with max-loads, which means to fill trucks so they will be ready to ship out in their designated time. I am also in charge of completing various daily reports for management to review.

• My duties include, building relationships with vendors by providing direction and checking to ensure merchandise resets are completed according to Lowe’s specifications. I also adjusts fixtures, rotates stock, and displays products and support materials using power equipment (e.g., lifts, order pickers) per service expectations and processes

• My duties included collecting and recording insurance information for patients files and that information in the system for easy access. Insured proper billing procedures were followed for Medicare, Medicaid, and private insurance providers. Maintained patient medical history forms and disclosures. Ordered lab test for physicians as requested. Handled multi-line phones with high call volume.