Amber Fuller
Bristol,TN
Summary
To utilize my knowledge, skills, and compassion to succeed in a goal-driven and community oriented position promoting quality of life and educational services.
Overview
18
18
years of professional experience
Work History
OPHTHALMIC ASSISTANT/SCRIBE
MTN EMPIRE EYE PHYSICIANS
03.2023 - Current
- Assisting ophthalmologist with screening and testing to provide information needed in order to form a proper assessment and treatment of patient’s eyesight
- Developed strong rapport with patients, fostering trust and positive relationships that contributed to their overall satisfaction with the clinic
- Completed clerical office duties and tasks
- Operated and maintained ophthalmic equipment in alignment with safety procedures
- Followed HIPPA/PHI requirements
OPHTHALMIC ASSISTANT/SCRIBE
EYE PHYSICIANS OF SWVA
06.2012 - 03.2023
- Assisting ophthalmologist in documentation and treatment of eye diseases
- Ensured accurate patient records by diligently updating electronic health information systems with test results and medical histories
- Reviewed surgical plans and patient charts in order to prepare correct paperwork
- Supported surgeon in minor surgical procedures by preparing the patient and equipment necessary, passing required tools efficiently and sterilizing surgical instruments
- Collaborated with insurance providers for accurate billing submissions and timely reimbursement of services rendered by the ophthalmology practice
- Triaged phone calls from patients and outside contacts and handled in order of importance
- Demonstrated flexibility in adapting to changing schedules or unforeseen circumstances to ensure uninterrupted delivery of high-quality eye care services to patients
- Trained new ophthalmic assistants on proper techniques for conducting examinations, resulting in a more efficient clinical staff overall
- Maintained inventory of medical supplies and tools to address needs of patients
PATIENT SERVICE REPRESENTATIVE
ZOLL LIFE VEST
04.2017 - 04.2021
- Worked as a patient liaison coordinating various Zoll services
- Taught patients and families to use at-home medical equipment. Discussed the risk and benefits of the prescribed medical device to patient and their family or caregivers. Applied administrative knowledge and courtesy to explain procedures and services to patients
- Scheduled patients for device fittings and various follow up appointments. Provided exceptional customer service to patients, answering questions and addressing concerns
- Handled customer service inquiries in person, via telephone, and through email
- Filed and maintained patient records in accordance with HIPAA regulations
- Delivered services to customer locations within specific timeframes
ASSISTANT MANAGER
HICKORY TREE MANAGEMENT CORPORATION
09.2010 - 05.2012
- Oversees the operations of the company
- Responsible for billing, planning, organizing, and coordinating events
- Managing company calendar, schedules, and appointments
CARE COORDINATOR
HIGHLANDS COMMUNITY SERVICES (HCS)
12.2008 - 05.2010
- Aided children in accessing medical, psychiatric, social, educational, vocational, residential and other areas essential for living in the community
- Helped families understand and manage serious mental illnesses and identify needs to occupy productive community roles
- Focused on helping children and families reach their highest intellectual and emotional potential
- Completed patient intakes into services, formed consumer charts, maintained proper files, giving temporary mental health diagnoses to patients, developing treatment plans, and making referrals to link consumers to appropriate services
- Monitored client’s behaviors and coordinated all necessary services
EDUCATIONAL ASSISTANT
BRISTOL/JOHNSON CITY TENNESSEE CITY SCHOOLS
08.2006 - 05.2008
- Contributed in the educational and emotional development of students
- Assisted in implementing individual educational and behavioral plans
- Maintained a supportive environment for students and their families
- Supervised the health and safety of all students
- Performed clerical projects
Education
Bachelor of Arts - Behavioral Science
KING UNIVERSITY
Bristol,TN01.2001
Skills
- Medical Scribe utilizing ICD 10 coding
- Qualified Mental Health Professional (QMHP)
- Computer Software and EMR efficient
- CPR and First Aid Certified
- HIPPA and OSHA Certified
- Bloodborne Pathogens and Hazard Communication Trained
References
- Debbie Darnell, 423-341-6936
- Deidra Penley, 423-914-2560
- Gary Lilly, 615-254-1955
- Dr. Brett Compton, OD, 276-698-5561
- Dr. Mike Owens, OD, 423-967-0851
- Sean Cook, 423-967-0671
- Lindsey Ferguson, 423-833-8806
- Amber Yates, 423-457-5149
Timeline
OPHTHALMIC ASSISTANT/SCRIBE
MTN EMPIRE EYE PHYSICIANS
03.2023 - Current
PATIENT SERVICE REPRESENTATIVE
ZOLL LIFE VEST
04.2017 - 04.2021
OPHTHALMIC ASSISTANT/SCRIBE
EYE PHYSICIANS OF SWVA
06.2012 - 03.2023
ASSISTANT MANAGER
HICKORY TREE MANAGEMENT CORPORATION
09.2010 - 05.2012
CARE COORDINATOR
HIGHLANDS COMMUNITY SERVICES (HCS)
12.2008 - 05.2010
EDUCATIONAL ASSISTANT
BRISTOL/JOHNSON CITY TENNESSEE CITY SCHOOLS
08.2006 - 05.2008
Bachelor of Arts - Behavioral Science
KING UNIVERSITY
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