Amber Gilliam
Culleoka
Summary
Dynamic professional with a strong work ethic and proven customer service skills, demonstrated at Alight Retiree Health Solutions. Adept at problem-solving and time management, I consistently enhanced customer satisfaction and loyalty. Recognized for effective team collaboration and meticulous attention to detail, ensuring high-quality service delivery in fast-paced environments.
Overview
2024
2024
years of professional experience
Work History
Cleaning Technician
Suds in the Bucket
- Collaborated with team members to complete large-scale cleaning projects within tight deadlines.
- Safeguarded property integrity by careful handling of client belongings during the cleaning process.
- Adhered to safety guidelines when using hazardous materials, ensuring a secure work environment for all staff members.
- Swept floors, removed debris and returned equipment to proper areas at end of each shift.
- Demonstrated attention to detail through meticulous window washing, resulting in streak-free glass surfaces.
- Performed deep-cleaning tasks for optimal sanitation levels in high-traffic areas.
- Provided excellent service by addressing client concerns promptly and professionally.
- Reduced allergens and improved air quality through thorough dusting, vacuuming, and mopping.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Increased efficiency with proper usage of industrial cleaning equipment and chemicals.
- Worked alongside other cleaners to complete jobs in corporate office buildings.
Customer Service Representative
Alight Retiree Health Solutions
08.2023 - 01.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Improved resolution time with effective problem-solving for customer complaints.
Receptionist
Cool Springs Collision Center
01.2023 - 07.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
BDC Service Representative
Chrysler Dodge Jeep Ram of Franklin
08.2022 - 01.2023
- Provided exceptional service with knowledge of products and services.
- Analyzed data from customer feedback surveys to identify areas for improvement within the BDC operation processes.
- Participated in ongoing training programs to stay current with industry trends and best practices for BDC operations.
- Assisted in creating promotional materials, driving awareness and interest in dealership services.
- Provided support to other BDC representatives during peak hours, maintaining high levels of productivity and customer satisfaction.
- Managed multiple communication channels, including phone calls, emails, and online chat platforms, ensuring prompt responses to customer inquiries.
- Enhanced customer satisfaction by efficiently addressing and resolving service inquiries.
- Achieved high level of customer service by assisting customers and assessing needs.
Education
Business
Culleoka Unit School
Culleoka, TN05.2022
Skills
- Strong work ethic
- Service sales
- Customer service
- Team collaboration
- Problem-solving
- Time management
- Multitasking and organization
Timeline
Customer Service Representative
Alight Retiree Health Solutions
08.2023 - 01.2024
Receptionist
Cool Springs Collision Center
01.2023 - 07.2023
BDC Service Representative
Chrysler Dodge Jeep Ram of Franklin
08.2022 - 01.2023
Cleaning Technician
Suds in the Bucket
Business
Culleoka Unit School
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