Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
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Amber Granthan

Clarksville

Summary

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

Overview

10
10
years of professional experience

Work History

Assistant Store Manager/Apprentice Optician

Luxottica Retail
06.2023 - Current
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Maintained full compliance with HIPAA standards by keeping patient information confidential and properly managed.
  • Read and filled prescriptions for eyeglasses and contact lenses.
  • Adjusted and repaired new and previously purchased frames to satisfy customer demands.
  • Discussed optimal lens, coating, and frame recommendations with customers to meet individual needs.
  • Educated clients about how to adapt to, wear, and care for eyeglasses.
  • Proven ability to learn quickly and adapt to new situations.

Sales Representative

Best Choice Roofing
02.2022 - 08.2024
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
  • Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
  • Developed, maintained and utilized diverse client base.
  • Managed friendly and professional customer interactions.
  • Determined needs, delivered solutions, and overcame objections through consultative selling skills.

Assistant General Manager

Old Navy
10.2015 - 02.2022
  • Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
  • Maintained updated product knowledge to successfully educate and advise customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Interacted with customers to obtain feedback and drive satisfaction.
  • Motivated and mentored merchandise team to achieve high performance and job satisfaction.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Monitored inventory levels and made necessary adjustments to maximize sales and profits.

Education

Associates Degree - General Studies, Criminal Justice

Middle Tennessee State University
Clarksville, TN
05-2014

General Studies, Criminal Justice

Troy University
Clarksville, TN
05-2013

Criminal Justice

University of Alabama
Clarksville, TN
05-2012

Skills

  • Mentoring and coaching
  • Supplier relationship management
  • Service excellence
  • Team leadership
  • Marketing strategy development
  • Risk management
  • Strategic business development
  • Project planning and prioritization
  • Operational management

Hobbies and Interests

  • I love all things Disney. Love to visit parks at least once a year. It is truly a magical experience that my family and I treasure.
  • My daughter shares the same love for the gym. Work side by side to keep me young, while helping develop my daughter to maximize her skills.

Timeline

Assistant Store Manager/Apprentice Optician

Luxottica Retail
06.2023 - Current

Sales Representative

Best Choice Roofing
02.2022 - 08.2024

Assistant General Manager

Old Navy
10.2015 - 02.2022

Associates Degree - General Studies, Criminal Justice

Middle Tennessee State University

General Studies, Criminal Justice

Troy University

Criminal Justice

University of Alabama

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Amber Granthan